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How To Create a Culture of Accountability in an Engineering Organization
A Culture of Accountability is one where the whole team understands they’re working towards a common goal to help the organization succeed then proactively works to deliver value on behalf of your organization, and pivots to help fix mistakes as they occur.Read More
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How To Communicate with Customers
Customers understand that incidents happen, but they'll want information and updates when their service is disrupted. So make sure you have a clear plan on how to get clear and concise information to your impacted users when it matters the most.Read More
How to Talk Incident Management with Non-Engineers
Managing incidents goes beyond the engineering organization, so it's important that there's a plan for how to share information outside of the responding team - especially to non-technical team members who are customer-facing.Read More
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