Assembly time is where you have the most control of an incident
By Robert Ross
5/4/2023
Welcome to a world of Better Incidents
Better Incidents is where incident management practitioners come to learn, connect, and share.
Stories
Incidents aren’t avoidable, but with the right tools, we can create a world in which we’re better able to manage, remediate, and learn from them.
Status page best practices
Customer-facing status pages help companies efficiently acknowledge the concerns of their customers, building trust and establishing a single source of truth for information. Here are three best...
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How to get started with incident management metrics
By Jouhné Scott
5/2/2023
Two data-backed ways to resolve incidents faster
By Chris Kelly
4/18/2023
The Podcast
Join Robert Ross, a career responder, as he talks to reliability-obsessed responders at the forefront of the movement to better manage, remediate, and learn from incidents.
Episode 01
Bryan Liles
@ VMware
Overview:
One of the first things we have to do in the beginning of an incident is get the right people in the room. But how do you know who to flag and where to find them? In this episode of the Better Incidents Podcast,...
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Episode 02
Joan O'Callaghan
@ Udemy
Overview:
Incidents impact a variety of teams who all want to be in the loop, which can be … distracting. In the throes of an incident, how do you decide how often, when, and with whom to communicate? In this episode of...
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Episode 03
Brian O'Hearn
@ Zendesk
Overview:
Your incident response process helps you more quickly resolve incidents... but is that truly the aim of your entire incident management program? In this episode of the Better Incidents Podcast, we talk to Brian...
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