Fully automated
incident management
Reduce manual work, get everyone on the same page, and improve time to resolution with a fully-customizable platform that works with all the tools you love.
Trusted by the teams you trust, too
Powering the entire incident lifecycle
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Automate
Instantly bring in the right people and information without manual kickoff or orchestration steps.
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Respond
Turn any engineer into a confident responder with turn-by-turn guidance in Slack.
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Learn
Improve your retro process with built-in tools, guided templates, and participation stats.
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Improve
Proactively approach reliability with analytics that highlight opportunities to improve.
Automate
Bring together the right people, processes, and tools — right now
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Seamlessly kickoff incidents
Blink-and-you’ll-miss-it incident creation happens through a simple command: create a Slack channel, Zoom bridge, and Jira tickets so humans can focus on actual problem solving.
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Assemble the right people
A built-in service catalog gets the right people involved at the right time. No need to look up out-of-date documentation or rely on institutional knowledge.
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Enforce a repeatable process
Automate your existing workflows with powerful Runbooks so you never have to manually run common tasks. Lower the stress levels with a predictable, guided process.
Respond
Incident response without context switching
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Run your entire incident in Slack
Collaborate seamlessly with a purposefully-designed Slack experience. It’s how you always hoped ChatOps would work.
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Eliminate guesswork for responders
Turn any engineer into a confident responder with turn-by-turn guidance fully customized to reflect your workflows.
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View all your data and tools in one place
Integrate your tools directly with FireHydrant to provide a single entry point for responders and a single source of truth for analysis.
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Work in the open
Update status pages and fire off emails and Slack updates with a single action in Slack or the web UI.
Learn
Retrospectives your team will actually use
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Auto-capture incident data
Define what you want to know from each incident and FireHydrant will be your real-time scribe. Edit, annotate, and comment directly in retro your templates.
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Guided retrospectives
Don’t start your retro with a blank page. Use guided templates to consistently capture and collaborate on the information that matters from all contributors.
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Built-in retro stats
Understand how your team learns from incidents. Know who is participating, how often, and what teams are most impacted.
Improve
Actionable insights to drive change
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Built-in incident metrics
Measure how well your teams respond to incidents with built-in MTT* metrics. Detect opportunities for improvement and celebration.
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See the big picture
Get an aggregate view of your incidents to identify patterns and opportunities to improve reliability.
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Single source of truth
With FireHydrant as the connective tissue between your tools, you can feel rest assured that the data and reports you need are accurate.
Developer focus at business scale
API-first
Make FireHydrant your own. Programmatically manage your instance and seamlessly integrate FireHydrant and its data with your stack and workflows.
Enterprise grade
Scale FireHydrant with configurable authentication, easy provisioning, SOC II compliance, and secure data management. And of course, a 99.9% availability SLA.
Built to connect with your favorite tools
Explore integrations
The tool of choice for fast growing engineering teams
Durvish S.
Firehydrant has a lot of automated features and easily integrate third party apps
Verified user
Great tool for incident management, from creation to retrospective processes
Soeun L.
Makes dealing with critical time-sensitive incidents more efficient and less stressful.
Shane M.
FireHydrant is a flexible platform that allows you to tailor the tool to your company's processes and incident response expectations.
Verified user
It allows us to cover the whole lifecycle of the incident, including post mortem actions, etc.
Durvish S.
Firehydrant has a lot of automated features and easily integrate third party apps
Verified user
Great tool for incident management, from creation to retrospective processes
Soeun L.
Makes dealing with critical time-sensitive incidents more efficient and less stressful.
Shane M.
FireHydrant is a flexible platform that allows you to tailor the tool to your company's processes and incident response expectations.
Verified user
It allows us to cover the whole lifecycle of the incident, including post mortem actions, etc.
Marcos B.
FireHydrant is a fundamental piece of my incident management at Twilio
Jonny P.
A reliable right hand for those critical moments. Firehydrant does all the things you need it to do whilst getting out of your way at the same time
Dev F.
The perfect product for efficient incident management. The slack integration is perfect for smooth incident management, alerting the necessary staff when an incident occurs and creating a channel to contain important information.
Sonali A.
Great incident management tool to use alongside Slack. Integration with Slack is great and makes it easy to work on the incident and create post-incident reviews, as it saves the vital information discussed with a star emoji reaction.
Andrew W.
Excellent incident orchestration product, developing quicky. Powerful integrations with the most popular alerting platforms.
Marcos B.
FireHydrant is a fundamental piece of my incident management at Twilio
Jonny P.
A reliable right hand for those critical moments. Firehydrant does all the things you need it to do whilst getting out of your way at the same time
Dev F.
The perfect product for efficient incident management. The slack integration is perfect for smooth incident management, alerting the necessary staff when an incident occurs and creating a channel to contain important information.
Sonali A.
Great incident management tool to use alongside Slack. Integration with Slack is great and makes it easy to work on the incident and create post-incident reviews, as it saves the vital information discussed with a star emoji reaction.
Andrew W.
Excellent incident orchestration product, developing quicky. Powerful integrations with the most popular alerting platforms.
See it in action
See how service catalog, incident management, and incident communications come together in a live demo.
Get a demo