Reduce manual work, get everyone on the same page, and improve time to resolution with a fully-customizable platform that works with all the tools you love.
Trusted by the teams you trust, too
Powering the entire incident lifecycle
Instantly bring in the right people and information without manual kickoff or orchestration steps.
Turn any engineer into a confident responder with turn-by-turn guidance in Slack.
Improve your retro process with built-in tools, guided templates, and participation stats.
Proactively approach reliability with analytics that highlight opportunities to improve.
Bring together the right people, processes, and tools — right now
Seamlessly kickoff incidents
Blink-and-you’ll-miss-it incident creation happens through a simple command: create a Slack channel, Zoom bridge, and Jira tickets so humans can focus on actual problem solving.
Assemble the right people
A built-in service catalog gets the right people involved at the right time. No need to look up out-of-date documentation or rely on institutional knowledge.
Enforce a repeatable process
Automate your existing workflows with powerful Runbooks so you never have to manually run common tasks. Lower the stress levels with a predictable, guided process.
Incident response without context switching
Run your entire incident in Slack
Collaborate seamlessly with a purposefully-designed Slack experience. It’s how you always hoped ChatOps would work.
Eliminate guesswork for responders
Turn any engineer into a confident responder with turn-by-turn guidance fully customized to reflect your workflows.
View all your data and tools in one place
Integrate your tools directly with FireHydrant to provide a single entry point for responders and a single source of truth for analysis.
Work in the open
Update status pages and fire off emails and Slack updates with a single action in Slack or the web UI.
Retrospectives your team will actually use
Auto-capture incident data
Define what you want to know from each incident and FireHydrant will be your real-time scribe. Edit, annotate, and comment directly in retro your templates.
Don’t start your retro with a blank page. Use guided templates to consistently capture and collaborate on the information that matters from all contributors.
Built-in retro stats
Understand how your team learns from incidents. Know who is participating, how often, and what teams are most impacted.
Actionable insights to drive change
Built-in incident metrics
Measure how well your teams respond to incidents with built-in MTT* metrics. Detect opportunities for improvement and celebration.
See the big picture
Get an aggregate view of your incidents to identify patterns and opportunities to improve reliability.
Single source of truth
With FireHydrant as the connective tissue between your tools, you can feel rest assured that the data and reports you need are accurate.
Developer focus at business scale
Make FireHydrant your own. Programmatically manage your instance and seamlessly integrate FireHydrant and its data with your stack and workflows.
Scale FireHydrant with configurable authentication, easy provisioning, SOC II compliance, and secure data management. And of course, a 99.9% availability SLA.
Built to connect with your favorite toolsExplore integrations
The tool of choice for fast growing engineering teams
FireHydrant solved problems we had with incident processes. Creating incidents, communication to on-call teams, collecting notes, and incident metrics are all easier than before.
FireHydrant improves our engineering culture by helping us respond and learn from incidents, solidifying our platform for our customers. It's constantly improving, helping us manage more complex systems.
When things go wrong, we must act efficiently and in a coordinated manner. We found FireHydrant, which quickly became an integral part of our incident response process - it helped us achieve just that.
See it in action
See how service catalog, incident management, and incident communications come together in a live demo.Get a demo