Frequently Asked Questions
Who can use FireHydrant?
Anyone that operates software and is or may be involved in an incident resolution process.
What are your user types?
We have 2 user types - team members and participants.
Team members are users that have a login to FireHydrant and can manage runbooks, the service catalog, etc. They are typically the owners and operators of software. Some organizations refer to these people as stakeholders.
Participants are users that have access to your Slack and join in the fun of an incident channel. FireHydrant doesn't count participants (or people that simply send messages or open incidents) as part of your seat count. Anyone should be able to call the fire department.
Who needs to be a team member?
Anyone that is a direct stakeholder of an incident (typically SRE, application developers, technical product managers, etc), should probably have an account on FireHydrant to more effectively interact with the incidents opened in our tool.