New!

Introducing Signals

Start for free

Get the full-cycle incident management platform

  • Free

    Essential features for individual users and small teams

    $ 0

    Sign up

    Free includes:

    • Incident Slack Bot
    • Org-wide Incident Declaration
    • 1 Runbook
    • Public Status Pages
    • 2 Integrations
    • SSO

  • Pro

    Enhanced automation, coordination and communication

    $ 500

    Includes 20 users

    Per month

    /

    Billed annually

    Try for Free

    Everything in Free, plus:

    • 5 Runbooks
    • Alert Routing
    • Severity Matrix
    • Service Catalog
    • Incident Types
    • Scheduled Maintenance
    • 10 Custom Fields
    • Response Teams
    • Incident Roles
    • 5 Integrations
    • API & Webhook Subscriptions
    • Basic Customer Support
    • SOC2 Report

  • Enterprise

    Advanced controls and support for the enterprise.

    Get a demo

    Everything in Pro, plus:

    • Unlimited Runbooks
    • Slack Enterprise Grid
    • Private Incidents
    • Private Status Pages
    • Incident Analytics
    • Data Exports
    • Volume Discounting
    • Premium Customer Support
    • Dedicated Customer Success
    • Viewer Licenses
    • SCIM
    • Multiple Organizations
    • SLAs

See all features and compare plans

Companies of all sizes use FireHydrant

Customer Stories

  • Response and Automation

    • Incident Slack bot

    • Org-wide Incident Declaration

    • Runbooks

      • 1
      • 5
      • Unlimited

    • Alert Routing

    • Severity Matrix

    • Service Catalog

    • Incident Types

    • Scheduled Maintenance

    • Slack Enterprise Grid

  • Manage and Communicate

    • Custom Fields

      • 10
      • Unlimited

    • Public Status Pages

    • Response Teams

    • Incident Roles

    • Private Incidents

    • Private Status Pages

  • Learn and Improve

    • Retrospectives

    • Production Readiness Checklists

    • Incident Analytics

  • Integrations

    • Integrations

      • 2
      • 5
      • Unlimited

    • API Access

    • Webhook Subscriptions

    • Data Exports

  • Administration and Support

    • Included Users

      • 20
      • Custom

    • Additional Users

      • $25/user/month
      • Volume discounting

    • Support

      • Basic
      • Enterprise

    • SOC2 Reports

    • SSO

    • AWS Marketplace Spend

    • Dedicated Customer Success

    • Viewer Licenses

    • SCIM

    • Multiple Organizations

    • SLAs

Frequently Asked Questions

  • Who can use FireHydrant?

    Anyone operating software and is/may be involved in an incident resolution process.

  • What types of users count as licenses?

    We have four basic user roles available in FireHydrant to help you keep your Incident Management process both open and secure, including a Viewer role which allows you to grant view-only access to the FireHydrant platform. Users with the viewer license will not count against your seat license count.

    To learn more about Role-Base Access Control in FireHydrant, read our RBAC documentation

  • Who needs to be a team member?

    Anyone that is a direct stakeholder of an incident (typically SRE, application developers, technical product managers, etc), should probably have an account on FireHydrant to more effectively interact with the incidents opened in our tool.

See FireHydrant in action

See how service catalog, incident management, and incident communications come together in a live demo.

Get a demo