There's a better way: how an incident management tool helps you conquer response challenges
Struggling with incident management? You're not alone. Adopting an incident management tool can help businesses simplify and conquer incident response challenges to increase efficiency and customer satisfaction while decreasing burnout.
Identify and manage impacted customers with our new Zendesk integration
FireHydrant's new Zendesk integration allows users to link Zendesk tickets with FireHydrant incidents to quickly assess customer impact, determine incident severity and. priority, and optimize stakeholder communications.
Our fully-redesigned incident response experience delivers a more intuitive workflow
The incident response experience on FireHydrant has been fully redesigned for more intuitive workflows. Anyone on your team can easily onboard into an incident and navigate the response process — and you can enforce best practices along the way.
What leading Outward Bound expeditions taught me about incident management
There are a number of lessons I learned guiding weeks-long backcountry leadership courses for teens that I carried with me into my roles in incident management. In this blog post, I’ll share three that stand out.
3 ways to improve your incident management posture today
You can see big gains from small investments when it comes to incident management, and the fundamentals can be put in place without purchasing tools or hiring new staff. Here are three steps you can take to better incident management today.
We can’t all be Shaq: why it’s time for the SRE hero to pass the ball and how to get there
By taking some first steps away from being the hero, we can help our companies shift toward better incident management and improve things for our customers, for our teammates, and for ourselves.
The not-so-obvious positive outcomes of great incident management
The industry and markets are volatile right now. More than ever, you should be focused on shipping great products, retaining engineers, and building trust with customers. The right incident management strategy can help you make strides in all three.
Product update: ensure consistent data across all your retros with two new features
FireHydrant gives you a framework to run retrospectives. Now we're creating a better way to learn and analyze from retrospectives by guaranteeing consistent data and volume from your team.
FireHydrant is now free for small teams
We envision a world where all software is reliable, and today we’re making that vision more of a reality for small teams. Today, FireHydrant is pleased to announce our new Free Tier for small teams!
When to hire an Incident Commander
Do you need a dedicated incident commander? We will explore what an incident commander is, what forms the role can take, and when you should consider the addition of a dedicated incident commander to your organization.
Improved routing for Jira Cloud and Jira Server tickets with multi-project support
You can now route your incident tickets and follow-up work to remediation teams' Jira projects directly from FireHydrant, saving you valuable time and clean-up work
It's not ready for production until it has an Operational Readiness Checklist
Operational Readiness Checklist adds a layer of accountability and resilience to improve your service catalog best practices. Learn more to help improve your service adoption and incident response.
Avoid frostbite: Stop doing code freezes
A code freeze is intentionally halting changes to your codebase and environments in an effort to reduce the risk of an outage.On the surface, pausing on deployments feels like a logical solution to preventing incidents. Unfortunately, this isn't the case.
We’ve raised a $23M Series B to help us get to a world where all software is reliable
We envision a world where all software is reliable, and we’re on a mission to help every company that builds or operates software get closer to 100% reliability. Today, we’re thrilled to announce that we’ve raised $23 million to help us further our goal.
Four things to consider when evaluating incident management platforms
Four things to consider when evaluating incident management platforms--from whether you have the culture and process to support a potential tool, to understanding your pain points, to knowing which key stakeholders to involve.
Just call us "Major Incident Software Innovation of the Year"
We won an award! The MIM Awards recognize and reward effective Major Incident Management within the global IT Major Incident Management sector - and we won the 2020 Major Incident Software Innovation of the Year!
Spotlight on Hannah Maguire, Business Development Representative at FireHydrant
To celebrate Women's History Month and International Women's Day, we'll be spotlighting the Women of FireHydrant - this post is about Hannah Maguire, who is a business development representative.
Testing Shell Commands with the Crystal CLI
Using the Crystal programming language, you can share developer tools quickly and easily. FireHydrant's Backend Engineer extraordinaire, Jon Anderson, walks us through the steps of testing shell commands with the CLI.
DeveloperWeek Virtual 2021 Wrap Up
We had a great time at DeveloperWeek Virtual 2021 a few weeks ago on February 17-19, 2021. The event was jam-packed with great speakers, roundtable discussions, workshops, and more - and we had a lot of fun meeting some of the 5000 attendees.
February 4th, 2021 Incident Retrospective
Between 2021-02-05 00:20 and 2021-02-05 02:44, FireHydrant experienced an incident resulting in delayed runbook execution steps (Slack channel creation, etc) and intermittent availability issues on app.firehydrant.io. This is our incident retrospective.
Article: 46 enterprise tech startups to bet your career on in 2021
Business Insider looked at a broad range of attributes, including the strength of the founding team; the investors and their caliber; valuations, recent and total funding based on estimates from PitchBook; and the product or service the startup offers.
It's Time We Throw Out the Usage of 'Postmortem'
In any other job, conducting a postmortem means someone perished. Let's switch to a phrase that lessens the gruesomeness of software incidents. I wanted to provide some ideas that your organization could possibly run with as a replacement to “Postmortem.”
Article: New York tech startups see jump in funding activity
Venture-capital firms in 2020 pumped $5.8 billion into New York technology startups. Companies developing risk-management, artificial intelligence, and machine learning technologies are among those getting the biggest shares of the investments.
The Final Episode - Episode 10 of Throughput Thursdays
We made it to our final episode! Thank you to everyone that tuned in and watched Bobby get a Terraform provider up and running. We hope you enjoyed watching me through the good, bad, and ugly these past 20 or so hours.
HashiConf Digital October 2020 Wrap-up
HashiConf Digital October 2020 was the second HashiConf to be held online due to the coronavirus pandemic. It was held on October 14 and 15 on HashiCorp’s digital event platform. Read our take om HashiConf Digital October 2020.
Creating a Data Source - Episode 6 of Throughput Thursdays
In Episode 6, we update our Terraform resource for FireHydrant functionalities and create a data source for FireHydrant services. This allows us to pull services from a list and link them to functionalities. Linking resources like this lets us do a lot of cool things with Terraform.
Product Updates: Conditions in FireHydrant Runbooks, CSV Exports, and much more
A lot can happen in a month: we also released conditions in FireHydrant Runbooks, premiered a fun video at Chaos Conf, filmed Throughput Thursdays on Twitch, and hosted a webinar, but wait, there’s more!
Do you like spooky stories about incidents? If you do, you should check out the new streaming series called Dastardly Disasters on Snyk’s Twitch channel. The first episode aired on October 16 and featured FireHydrant’s CEO Robert (Bobby) Ross, Alyssa Miller from Snyk, and Jacob Plicque from Gremlin, sharing stories about incidents they encountered in their careers.
Incident Ready: How to Chaos Engineer Your Incident Response Process
We’re pretty sure using a real incident to test a new response process is not the best idea. So, how do you test your process ahead of time? Learn how to use chaos engineering principles to stress test your incident management process.
How to: Automatically Archive Incident Slack Channels using conditions in FireHydrant Runbooks
FireHydrant’s Slack integration is a great way to speed up your incident response, especially if FireHydrant Runbooks is automatically creating channels in your Slack workspace for each incident.
Adding Two Terraform Resources - Episode 4 of Throughput Thursdays
In episode 4, we were able to achieve creating two full-blown Terraform resources for FireHydrant environments and functionalities. While simple resources, they unlock a lot of power that did not exist previously for teams that want to document their infrastructure using Terraform.
Fixing Some Code Sins - Episode 3 of Throughput Thursdays
In episode 3, we built a flexible API client for our Terraform provider that implements a really simple interface. We also wrote some simple but effective tests and replaced the original cruft in the provider code with our new API client.
Live from Cape Cod - Episode 2 of Throughput Thursdays
In Episode 2, Bobby is live in Cape Cod, sitting on a dock about 4 inches from the edge of a lake. Last week we built a skeleton of a Terraform provider. Now we’ll get the provider to create and delete resources, like services in FireHydrant.
7 Ways to Get Acquainted With a New Codebase
Tori Crawford, one of our engineers, walks through some ways that you can get immersed in unfamiliar code. She gathered input and insights from the rest of the FireHydrant team to create this quick playbook on best practices that will make tackling any new codebase easier.
We’re Building a Terraform Provider! - Episode 1 of Throughput Thursdays
In Episode 1, we started out the Terraform provider with a simple data resource against the FireHydrant API. We were able to successfully retrieve information about a single service and display its name in our terminal!
How FireHydrant's CI/CD Infrastructure Fixes Bugs Faster
Almost everyone knows that working with third-party APIs can be challenging. Sometimes the errors happen unexpectedly. Sometimes the error information that you receive is inaccurate. While most people feel these pains acutely, I’d like to share how we answer these challenges at FireHydrant and how it’s helped us avoid headaches and stress.
KubeCon Europe 2020 Wrap-up
KubeCon + CloudNativeCon Europe 2020 Virtual happened online, August 18-20. It was the first virtual KubeCon, due to the coronavirus pandemic. I was happy to attend, although this was the second straight virtual conference I’ve participated in that ran on Amsterdam time.
New Integration: Create Zoom Incident Bridges Automatically
Incident response doesn’t only happen in Slack, so today we’re happy to announce our integration with Zoom to create incident bridges automatically. Now a Zoom meeting can be added with fully customizable titles and agendas based on your incident details.
July Product Updates: Status Pages, Incident Redesign, and more
Fire hydrants usually have a firehose hooked up, and do we have a firehose of updates this July. We’ve been focused on making FireHydrant simpler to use and more deeply integrated with existing workflows to make managing your complex systems easier.
Announcing Status Pages
Communication is one of the hardest things to do well while responding to incidents. At FireHydrant, we’ve focused on helping people communicate well within their teams when responding to incidents, and also after the fact during post-incident reviews. Here's our latest product release - Status Pages
Article: FireHydrant lands $8M Series A for disaster management tool
A technology adventure: First the audio wasn’t working correctly on Zoom, then Google Meet. It was like a case study in what FireHydrant is designed to do — help companies manage incidents and recover more quickly when things go wrong with their services.
Article: This engineer built a tool to help him automatically respond to IT issues during his day job and then turned it into a startup that just raised $8 million
When Bobby couldn't find the tools he needed to effectively tackle incidents, he built one. Now announcing FireHydrant's $8M Series A.
Article: How you react when your systems fail may define your business
Just around 9:45 a.m. Pacific Time on February 28, 2017, websites like Slack, Business Insider, Quora and other well-known destinations became inaccessible. For millions of people, the internet itself seemed broken.
NFS with Docker on macOS Catalina
You like living on the edge, life is fun on the edge until the edge is a macOS major update. Then you use vibrantly colorful words, some that your dead ancestors heard, all because your development environment now doesn’t work in spectacular fashion.
A Gophers Guide to San Diego
The FireHydrant team is dominantly from San Diego, 3 of our 4 person team actually. We’re here to enjoy the awesome community that Go has been creating and to meet new faces. But we also wanted to give back a little with a small guide on food and drinks in Downtown San Diego.