FireHydrant Private Incidents & Runbooks: more control for you, more security for your customers

Designed to prioritize data privacy and provide greater oversight of sensitive incidents, Private Incidents give you more flexibility and control when it comes to incidents involving data security or legal matters.

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By Joel Smith on 6/22/2023

Ensuring the privacy and security of sensitive information is crucial no matter your company's size or industry. So when an incident comes up that includes sensitive information — Personal Identifiable Information (PII), financial data, accidental data breaches, or legal matters requiring privileged communication — your response process might need a higher level of security and discretion. But the last thing you need during mitigation efforts is one more set of rules or conditions to remember.

That's where Private Incidents come in.

Designed to prioritize data privacy and provide greater oversight of sensitive incidents, Private Incidents give you more flexibility and control when it comes to your data security and incident response processes, especially around two critical use cases:

  1. Data security issues: When an incident involves PII, financial data, or any other sensitive information, Private Incidents allow you to securely share and discuss this information without risking a data leak across the company.

  2. Legal matters: In situations where legal counsel needs to be involved, Private Incidents can help ensure that privileged information is shared only with the relevant parties, such as executive or leadership teams.

In this blog post, we'll dive into the benefits of Private Incidents and explore how this powerful tool can transform your approach to handling sensitive data.

Customizable security

Whether you declare an incident private from the get-go or convert an existing incident into a private one, Private Incidents mean you can lock down the incident, scrub the data, and involve only the necessary personnel in resolving the issue.

This level of customization guarantees that only authorized personnel can view, edit, or respond to an incident, keeping sensitive information secure and confidential. That extends to private runbooks, as well. You can set limited access and editing abilities for the runbooks that support your private incident types, significantly reducing the risk of data breaches or leaks.

Other benefits include:

  • Superior data privacy: maintain full control over sensitive data, ensuring confidentiality and security

  • Customizable access: determine who has access to a private incident and its associated runbook, allowing only authorized personnel to view or modify it

  • Regulatory compliance: more easily comply with data privacy regulations such as GDPR, HIPAA, and PCI DSS

  • Expedited incident resolution: Equip responders with the necessary information to resolve incidents quickly and efficiently, minimizing business impact

Give it a go

The increased control, security, and customization Private Incidents bring help you confidently manage your incident response while maintaining strict data privacy standards. This empowers your team to resolve incidents more efficiently and ensures that your customers' trust remains intact. Embrace the power of Private Incidents and Runbooks for control, security, and peace of mind in your incident response process.

Private Incidents and Runbooks are now available to all enterprise customers. Learn more in our documentation. Not yet a FireHydrant customer? See what we can do for you.

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