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Analytics Basics

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Note:

Analytics require Enterprise tier.

FireHydrant provides in-depth analytics so you can understand the health and state of your organization. The Analytics are split into the following subpages:

  • Incidents and Impact - Statistics and metrics on incidents by components, severity, and more
  • Resources and Tasks - Graphs and charts of Retrospectives, Tasks/Follow-Ups completion, and incidents by team
  • Alerting Analytics - Statistics on alerts, acknowledgments, and incidents, as well as MTTA and MTTR. Groupable and filterable by components, teams, tags, and more
  • Data Export - Dedicated page for selecting, filtering, and exporting specific reports

To read more about each of these, visit the corresponding pages for each section.

Quickstart

Filters at the top of each Analytics page

Filters at the top of each Analytics page

Filtering Data

  1. Grouped by - The MTTX analytics page has a grouping dropdown where you can lay out the data and group results according to specific entities. Some options include by system component, team, user, severity, and custom fields. The Alerting analytics page also contains a grouping dropdown, but only for the bottom table.
  2. Select a date range - By default, the Date Range is set to the previous 30 days and filters in UTC timestamps. For example, if you select a date range of 03/20/2022 - 03/23/2022, we will pull data between 03/20/2022 00:00:00 UTC and 03/23/2022 23:59:59 UTC.
  3. Choose a resolution - Some pages have a Resolution dropdown which defaults to weekly, but you can change it to daily or monthly if desired. This will largely depend on what date range you are looking at.
  4. Display options - Some pages allow toggling between Grid format, which displays each chart in a grid two graphs wide, or List format, which shows all the charts in single-column format. Responsiveness settings will automatically convert the page to List format if your screen/window is not wide enough to reasonably display in a grid.
  5. [Optional] Add some filters. Conditional filters can be used to refine the specificity of your query. You can apply multiple filters. For example, Teams could use this to compare Mean Time to Resolution between Assigned Teams or identify the number of SEV1 incidents resolved within the last week. We support the following filters:
    1. Current severity
    2. Current priority
    3. Current milestone
    4. Incident impacted infrastructure
    5. Incident assigned teams
    6. Incident attached Runbooks
    7. Incident tags
    8. Any Incident Custom Fields you've configured

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Note:

By default, all GAMEDAY and MAINTENANCE severity incidents are omitted from the Analytics calculations.

Exporting Graphs and CSV

Once you've filtered the data you'd like to see, each chart has a download icon at the top right, allowing you to export the image to PNG or export the data via CSV.

Exporting a specific chart

Exporting a specific chart

Active Incidents

The Incidents and Impact and Resources and Tasks subpages show statistics for all incidents that were active at any point within the time window. For example, if your time window is set to one day, an incident created more than a day ago but is still ongoing would be included in the metrics. This may be why the number of incidents Created is mismatched with the number Resolved.

The MTTX Analytics and Alerts subpages only count statistics for resolved incidents.

Private Incidents

Private Incidents will have their visibility and impact on Analytics determined by the specific user viewing the page. For example, if a user has Private permissions, they will see the full list of all incidents and impact in the analytics, (e.g., four public incidents and one private incident totaling 5).

But users with only Public permissions would not see the private incidents, so they'd only see statistics and metrics for four public incidents total.

Data Export

The Data Export tab provides users with a streamlined option to export different types of high-level data reports to a user’s emails, filtering on different date ranges and filters. Some of these reports provide the same information displayed in the charts in the previous two tabs. If your team wants more detail or raw data, we advise using thebulk export feature.

Check out more on our Reports here.

Next Steps

Updated about 2 hours ago