Configuring your teams

FireHydrant teams allow you to quickly assign the right group of people to an incident from Slack or the FireHydrant UI. You can use teams to:

• Automatically assign on-call responders from your alerting provider to an incident
• Automatically assign teams based on various criteria, including impacted infrastructure, type of incident, and more
• Organize and see which team owns a service in your application stack.

Creating a team

To create and manage teams:

1. Go to Settings > Teams.
2. Click "+ Add team" on the right side of the page.
3. On the new page, enter the name of the team and (optionally) a description.
4. Next, add the members of the team. You can directly assign FireHydrant users to the team, or if you have an Alerting provider configured, you can select an on-call schedule/escalation policy to choose from. For each member/schedule, you can pick a role they should be assigned as when the team gets pulled into the incident.

Note: FireHydrant provides default incident roles, but you can configure roles however you like.

FireHydrant also allows automating team assignments using SSO and SCIM.

5. After creating and naming your team and assigning members, you can (optionally) add all of the services in your inventory that the team manages.

FireHydrant teams do not have to be exclusive owners of services — we support having multiple teams that own or respond to the same services.

Edit Teams

To edit teams:

1. Go to Settings > Teams.
2. Click on the team you want to edit, and then on the next page, click "+ Edit team".

Next Steps

• If you haven't already, set up some services in the Catalog and set the responding teams so that whenever an incident occurs, users always know which team(s) need to be involved for which services.
• See how you can also assign teams to incidents manually and automatically for more rudimentary, immediate usage without the Service Catalog.