Author Dylan Nielsen

Dylan Nielsen

Dylan is the Head of Product at FireHydrant.

Dylan Nielsen• 2022-10-24

FireHydrant is now more powerful across the entire incident lifecycle

Sweeping platform improvements give you more power, configurability, and insights across every phase of an incident – even when it’s over. Discover what’s new in Status Pages, Retrospectives, and Analytics.

Dylan Nielsen• 2022-08-01

To require or not require (fields): that is the question

We recommend a light touch when using required fields in your incident declaration process. Here are a few things to consider before rolling out updates.

Dylan Nielsen• 2022-07-21

FireHydrant Tasks provide turn-by-turn navigation during an incident

Centralize your incident management playbooks and enforce consistent practices every time. Give every incident responder turn-by-turn navigation for working through incidents — all without leaving Slack.

Dylan Nielsen• 2022-07-19

Our fully-redesigned incident response experience delivers a more intuitive workflow

The incident response experience on FireHydrant has been fully redesigned for more intuitive workflows. Anyone on your team can easily onboard into an incident and navigate the response process — and you can enforce best practices along the way.

Dylan Nielsen• 2022-06-27

June releases: discover a faster and more intuitive FireHydrant

FireHydrant’s June releases deliver a more intuitive Slack app, increased Runbook automation and conditional logic, smarter retros, and more.

Dylan Nielsen• 2022-04-12

Product update: ensure consistent data across all your retros with two new features

FireHydrant gives you a framework to run retrospectives. Now we're creating a better way to learn and analyze from retrospectives by guaranteeing consistent data and volume from your team.

retrospectives

Dylan Nielsen• 2022-02-15

Improved routing for Jira Cloud and Jira Server tickets with multi-project support

You can now route your incident tickets and follow-up work to remediation teams' Jira projects directly from FireHydrant, saving you valuable time and clean-up work

Dylan Nielsen• 2022-01-26

Announcing our newest integration: Confluence

Starting today, incident and retrospective data that lives inside FireHydrant is now easier than ever to export to your Confluence account.

integration

confluence

Dylan Nielsen• 2021-03-31

FireHydrant March 2021 Product Updates

Here are our latest product updates from March - now it's easier than ever to customize FireHydrant.

Dylan Nielsen• 2021-02-26

Product Updates: Creating a New Runbook Just Got Easier with Templates

We've made some exciting updates to the platform that makes creating Runbooks easier for new users, we spoke at Hashitalks and Developer Week, plus completely updated our website!

Dylan Nielsen• 2021-02-26

Announcing Updated Analytics Filters to Dive Even Deeper into your Historic Incident Data

We've released more powerful analytics filtering so that you can drill down into your data even further. Here are some ideas on how to best get a handle on what's available.

Analytics

Dylan Nielsen• 2021-01-28

Product Updates: Integrations with Opsgenie and VictorOps, and more!

We've had a lot of product updates this month. Check out our integrations with Opsgenie and VictorOps, new templates for incident types, and many other small improvements

Integrations

FireHydrant Platform

Dylan Nielsen• 2020-10-20

Product Updates: Conditions in FireHydrant Runbooks, CSV Exports, and much more

A lot can happen in a month: we also released conditions in FireHydrant Runbooks, premiered a fun video at Chaos Conf, filmed Throughput Thursdays on Twitch, and hosted a webinar, but wait, there’s more!

Dylan Nielsen• 2020-10-01

New Release: Incident Automation Just Got Even Better with Conditions in FireHydrant Runbooks

We’ve made your favorite FireHydrant feature, FireHydrant Runbooks, even more powerful with conditions - a way to build custom logic into your runbook automation.

Dylan Nielsen• 2020-09-14

September Product Updates: Analytics, Damage Report, Archiving, and more!

This September, check out our new and improved analytics experience, new Slack app home, and many more updates.

Dylan Nielsen• 2020-08-04

August Product Updates: Zoom, Slack, Runbook updates, & more

This past month, we’ve been committed to simplifying the platform while making some of our most critical workflows more powerful than ever. Here you’ll find some highlights over the last month.

Dylan Nielsen• 2020-07-28

New Integration: Create Zoom Incident Bridges Automatically

Incident response doesn’t only happen in Slack, so today we’re happy to announce our integration with Zoom to create incident bridges automatically. Now a Zoom meeting can be added with fully customizable titles and agendas based on your incident details.

Dylan Nielsen• 2020-07-06