Robert Ross

CEO, FireHydrant

Robert believes that better incident management is integral to a world where all software is reliable. He founded FireHydrant in 2018 as the tool he wished he’d had when managing incidents on call at companies like Namely and DigitalOcean.

Signals Is Lighting Up the Future of On-Call: Eight (Yes, 8!) New Features Just Released

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The Price Engineering of Signals

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The New Retrospective Experience Is Now Available to All 🎉

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The Hidden Value of Declaring Lower Severity Incidents

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Hot Take: Don't provide incident resolution estimates

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Press Release: FireHydrant Acquires Blameless to Further Solidify Enterprise Market Leadership

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Semantic search with Ruby on Rails

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BYO Payload: Custom event sources for Signals have landed

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Beyond the Headlines: The Unsung Art of Software Outage Management

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FireHydrant is now AI-powered for faster, smarter incidents

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3 Questions to Ask When Choosing DevOps Automation Tools

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Finally: alerting and on-call scheduling for how you actually work

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The alert fatigue dilemma: A call for change in how we manage on-call

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Now in beta: alerting for modern DevOps teams

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Captain's Log: Diving into our scheduling design

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Captain's Log: How we are leveraging CEL for Signals

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Captain's Log: A first look at our architecture for Signals

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The new principles of incident alerting: it's time to evolve

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More than downtime: the cultural drain caused by poor incident management

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More than downtime: the opportunity costs of poor incident management

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More than downtime: the explicit costs of poor incident management

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Exploring distributed vs centralized incident command models

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210% ROI: unlocking the economic value of FireHydrant for incident management

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The “people problem” of incident management

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Assembly time is where you have the most control of an incident

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How FireHydrant handled the SVB banking crisis

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The hidden costs of poor incident management

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A better way: 3 incident response areas prime for automation

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You really like us: customer trust wins FireHydrant 3 G2 awards

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Learn from 50,000 incidents with the first Incident Benchmark Report

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Integrations on Rails: How we build and deploy integrations at FireHydrant

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New reports stress the importance of strategic incident management practice

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3 mistakes I’ve made at the beginning of an incident (and how not to make them)

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Words matter: incident management versus incident response

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3 ways to improve your incident management posture today

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The not-so-obvious positive outcomes of great incident management

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Understanding Service Level Objectives

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Best practices for building an incident management plan and process

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FireHydrant is now free for small teams

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Incident severity vs priority: What’s the difference?

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Avoid frostbite: Stop doing code freezes

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Reliability is not an engineering metric

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Chaos Engineering Your Incident Management Process

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Getting Started with Site Reliability Engineering

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We’ve raised a $23M Series B to help us get to a world where all software is reliable

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Pragmatic Incident Response: 3 Lessons Learned from Failures

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The MTTR that matters

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Four things to consider when evaluating incident management platforms

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Alert Fatigue and Your Health

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It's Time We Throw Out the Usage of 'Postmortem'

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New Feature: Incident Types

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2021 is the Year of Reliability

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The Final Episode - Episode 10 of Throughput Thursdays

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Configuring a Runbook - Episode 9 of Throughput Thursdays

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Breaking down the interface - Episode 8 of Throughput Thursdays

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More New Terraform Resources - Episode 7 of Throughput Thursdays

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Creating a Data Source - Episode 6 of Throughput Thursdays

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Testing Our Terraform Resources - Episode 5 of Throughput Thursdays

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Adding Two Terraform Resources - Episode 4 of Throughput Thursdays

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Fixing Some Code Sins - Episode 3 of Throughput Thursdays

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Build Your API First

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Live from Cape Cod - Episode 2 of Throughput Thursdays

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We’re Building a Terraform Provider! - Episode 1 of Throughput Thursdays

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July Product Updates: Status Pages, Incident Redesign, and more

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The Culture of the Codebase

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Announcing Our Series A

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The Old Fashioned

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Avoid Institutionalized Incident Nonsense

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Announcing Runbooks

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NFS with Docker on macOS Catalina

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Open Source can be a Silver Bullet, but your Application Might be a Werewolf

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Dynamic Kubernetes Informers

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Announcing our Statuspage.io Integration

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3 Defensive Programming Techniques for Rails

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A Gophers Guide to San Diego

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Product Updates: July 2019

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Announcing Flare: Make Opening Incidents Stress Free

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So You Want To Give A Tech Talk?

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New Features: Webhooks + Saved Searches

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Severity Matrix Updates

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Rails without Webpacker

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Instrumenting Ruby on Rails with Prometheus

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Understanding Istio Ingress

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Developing a Ruby on Rails app with Docker Compose

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Stay Informed with Kubernetes Informers

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Develop a Go app with Docker Compose

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Flexible Ruby on Rails Reader Objects

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New Releases: SSO, Post Mortem Generator

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How FireHydrant Creates Data in Rails

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New Feature: Incident Status Pages

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Announcing FireHydrant, a Tool to Manage Incidents

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