Incident Management Buyer's Guide

Here is your comprehensive guide to everything you need to know about when and how to find the best incident management solution for your team

Chapter 9

Making your decision

Making a decision is never easy, but with few true incident management solutions out there, it shouldn’t be too difficult to see which one will work best for you. 

You’ve asked the questions and gathered your information. While we’re happily going to say: “Choose us!” we can only wish you luck in the decision process with your team. We’d also be remiss if we didn’t share some of FireHydrant’s customer success stories (see below). 

Success stories: How companies have implemented incident management successfully

The number of industry leaders who’ve retooled their incident management process far exceeds the number of those who haven’t. These companies command customer loyalty and acquisition growth, and have the best reputations because they invest in having the highest uptime and greatest reliability.  

Many of our customers, such as Bluecore and LaunchDarkly, have seen transformative results by automating their workflows, ranging from time saved per incident to more informative retrospectives. 

  1. Bluecore used FireHydrant to get incidents resolved fast during the busiest shopping season of the year

  2. How LaunchDarkly uses FireHydrant to automate incident response for scalable consistency

  3. Bluecore saves 30-90 minutes of time per incident using FireHydrant

  4. How FireHydrant helped reduce critical incidents while creating consistency at scale

Why FireHydrant wins

At FireHydrant, we understand that incidents are a business metric, not just an engineering metric, and that reliability impacts every corner of the business. With team members who are affected (from engineers to customers) in mind, we’ve built reliability-focused tools--like our innovative Runbooks--to automate processes, create consistency across incidents, communicate to every stakeholder, and act as connective tissue with robust and deliberate integrations. This makes managing incidents from a single platform easy to do and easy to learn from.

Learn more about FireHydrant

If you want to get a demo or talk to a representative, reach out and we'll get you what you need to know which plan is right for you and your team!

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