Incident Response

SREIncident Response101

What is On Call?

In the engineering world, being “on call” means you need to be available to be contacted if an incident or issue arises. This chosen engineer or group of engineers may be on call regardless if it’s during the workday or after regular business hours.

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How to Talk Incident Management with Non-Engineers

Managing incidents goes beyond the engineering organization, so it's important that there's a plan for how to share information outside of the responding team - especially to non-technical team members who are customer-facing.

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How To Categorize the Impact of an Incident

Everything is going well until you get an alert that there has been a system outage. In this article, we define an incident and share how to categorize an incident's impact.