incident commanderincident responseexplainer

When to hire an Incident Commander

Do you need a dedicated incident commander? We will explore what an incident commander is, what forms the role can take, and when you should consider the addition of a dedicated incident commander to your organization.

incident managementseveritypriorityexplainer

Incident severity and priority 101

In this post we'll explain the differences between Incident severity and Incident priority as well as detail out practical levels and summaries for both.