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January 9, 2023

50k Incident Benchmark and a bunch of New Year's Bugs & Fixes

50k Incident benchmark We analyzed 50,000 resolved incidents and identified the top trends to help you level up your incident management process. Check out just some of the behaviors we found that have a positive impact on MTTR and much more in the full report: https://firehydrant.com/reports/incident-benchmarks/

Bugs and Fixes

  • Feature Enhancement: we added the ability to send an email when publishing a retrospective. The email includes a PDF summary and can be sent to any stakeholders by entering their email address at time of publising.
  • Page Alignment: we fixed some inconsistencies across page layouts
  • Improved ebounce on Retros: we improved the form performance for users who are working on completing a retrospective
  • Lessons Learned Bug Fix: we fixed bug that caused values to be overwritten in specific lessons learned
  • Tags/Labels Bug Fix: we improved the display of incident tags and labels in the retrospective
  • Page Service Bug Fix: we fixed a bug so that the system correctly invokes page service command when it’s kicked off from a runbook step
  • Performance Improvements: we improved memory and network usage on the frontend for faster experiences
  • Design System Updates: we started rolling out a new color palette across the app
  • Jira Field Mapping Improvement: we improved Jira field mapping to include Epics as a destination for incident tickets
  • Quality of Life Improvement: we disabled SEO indexing on long lived internal status pages

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