Author Michelle Peot

Michelle Peot

Michelle Peot• 2022-09-15

Identify and manage impacted customers with our new Zendesk integration

FireHydrant's new Zendesk integration allows users to link Zendesk tickets with FireHydrant incidents to quickly assess customer impact, determine incident severity and. priority, and optimize stakeholder communications.

integration

zendesk

Michelle Peot• 2022-08-08

We’ve made it even easier to manage your FireHydrant configuration with Terraform

Use the FireHydrant Terraform provider to configure Runbooks, task lists, service dependencies, incident roles, and more.

Terraform

integration

Michelle Peot• 2022-05-17

Announcing our new Webex Meetings integration

FireHydrant has expanded its integrations portfolio to include Cisco's Webex Meetings video collaboration platform. Now users can automate Webex bridge creation directly from FireHydrant.

integrations

webex

video conferencing

Michelle Peot• 2022-04-27

Get more from your Jira integration with custom field support

FireHydrant now supports incident data field mapping to Jira custom fields, including the most common epic ticket type and customer-defined fields.

Michelle Peot• 2022-04-26

Collaboratively author retrospectives with our new Google Docs integration

Use our new Google Docs integration to export incident data and work collaboratively on retrospectives, all while maintaining traceability back to your FireHydrant incident.

integration

google docs