You really like us: customer trust wins FireHydrant 3 G2 awards

December has been a month of milestones for FireHydrant. We hit 50,000 incidents declared, managed, and resolved by customers on our platform. We released the first Incident Benchmark Report, the largest analysis of incident data to date. And this week, we received three G2 Winter 2023 awards. 

FireHydrant was named a High Performer, a High Performer in the Enterprise category, and a High Performer in the United Kingdom. We are honored to be recognized by G2 because these awards are based on customer reviews, like these:  

"FireHydrant is helping our company improve our incident management, which improves the response time, communication between different departments and, at the same time, the actions to be taken for these incidents never to happen again."

"FireHydrant makes incident management easier. During on-call, time is of the essence so we need a tool that can assist us and reduce time to mitigate, time to resolution as well as time to create post incident reviews."

“FireHydrant runbooks and automation help us have a consistent incident response and take away the stress and worry of common incident response and allow folks to focus on mitigating the issue, while not having to remember/focus on the process steps."

"FireHydrant's runbooks make incident response simple, the ability to automate the creation of slack channels, zoom bridges and reminders makes it easy to orchestrate for all roles. Task Lists is another feature that helps make the job easier when you are in a stressful situation, as you can follow it and ensure you are not missing any important task during the incident."

When we started FireHydrant, we wanted to make life easier for the folks carrying the pager — because we’ve been those people and understand how difficult the job could be. As we’ve scaled over the past four years though, we’ve gone beyond our own thinking of how incident management should be done and learned a lot from our customers about how they want to work. That’s led to expansions into the enterprise market and the United Kingdom, and we have big plans for 2023 as well.

We’re proud of what we’ve accomplished, but the fact that you trust us enough to be the tool of choice during your toughest moments and the source of truth in learning from your incidents — that’s what means so much.

So thank you for this past year, for your trust, and for growing with us. And here’s to a happy and prosperous new year!