August Product Updates: Zoom, Slack, Runbook updates, & more

Summer is flying by, and the FireHydrant team has been soaking up the sun, sipping refreshing drinks, but most importantly, bringing you a better platform experience.

July saw a lot of updates to the platform. We’ve been committed to simplifying the platform while making some of our most critical workflows more powerful than ever. Below you’ll find some highlights over the last month.

4 New Features To Try

ICYMI: We’ve got a Zoom Integration

Creating a conference bridge for an incident is one of the most common requests we have heard. Our new Zoom integration will automatically spin up a bridge and make it even easier for your response team to get on the same page.

Quickly Know Who’s On Call

Knowing who is on call is already difficult and now, when you’re remote, knowing who is on call can present a whole other set of challenges. To help you keep track, we’ve built a new Slack command to easily see on-calls and escalation policies for any given service in your organization, inside of the tool that you are using most frequently: Slack. Try it out by running /firehydrant on-call.

Webhook Runbook Step

Integrating your incident response with your other applications has now become significantly easier. You can now leverage the automation of Runbooks to send webhooks based on the state of your incident.

New Slack Commands

Remembering all of FireHydrant’s Slack commands can be challenging in the heat of an incident. By running /firehydrant you can now see a list of available commands and run them with one click.

Content You May Have Missed

What is SRE?

Our Senior Developer Advocate Rich Burroughs shared some Site Reliability Engineering basics on the blog. His article covers the Engineering component of SRE, reliability concepts like SLIs, SLOs and Error Budgets, and SRE team structures. Rich also provides some pointers for people new to SRE who would like to learn more.

Have you met Tori?

And our newest Software Engineer, Tori Fluharty, shared some thoughts about why she joined FireHydrant and what the culture has meant to her. Tori is a very active blogger on Dev.to, and we’re thrilled to have her on the team.

ICYMI

If you missed our previous updates, check out our Product Releases page.