FireHydrant automates your response, slashing the time it takes to start mitigating any incident:

• Create Chat Channels & Tickets: Instantly set up communication and tracking.
• Start & Transcribe Video Calls: Get your team face-to-face immediately with automatic transcription.
• Notify Stakeholders: Keep everyone in the loop with instant updates to status pages, email lists, and Slack.
• Capture Data & Timelines: Automatically log details and transcribe communication during incidents, reducing manual effort.

Optimize incident response with deep integration into FireHydrant’s service catalog:

• Intelligent Role Assignment: Automatically assign roles based on the impacted service, environment, or incident type, including non-engineering teams like support, legal, and PR.
• Task Automation: Automatically assign relevant tasks for each responder, ensuring efficient response.
• Streamlined Adherence: Ensure every response aligns with internal standards for consistency and compliance.

Enhance incident management with powerful escalation tools:

• Dynamic Runbook Automation: Trigger runbooks manually or automatically based on incident details.
• Priority & Type-Based Customization: Tailor runbooks and escalate automatically based on severity, service impact, or custom fields.

Take your incident management to the next level with AI enhanced automation:

• Automated Communications: Let our AI draft clear, context-appropriate updates for both internal and public audiences, reducing update anxiety.
• Intelligent Summaries: Leverage AI-generated summaries within your runbooks to send targeted communications across multiple channels, including email, status pages, and more.