The Future of Reliability Is Measurable and Actionable
Welcome to the new era of incident management — one that goes beyond MTTR and drives true business impact.
Why Reliability Needs a New Approach
For years, incident management platforms have focused on helping teams resolve incidents faster. Of course we all want that. But why? Because every incident has a customer and a business impact.
Recurring Fires
If you don’t know why incidents keep happening, you’ll keep fighting the same fires.
Invisible Impact
If you don’t connect incidents to customer and business outcomes, you’re solving for response time, not resilience.
Unmeasured Reliability
If you can’t measure reliability in a way leaders can act on, you can’t truly improve it.
At FireHydrant, we’re building what incident management was always meant to be:
A system not just for response, but for resilience.
Introducing the FireHydrant Reliability Index
The world’s first score that turns your operational reality into a measurable, actionable business signal.
With an unprecedented level of context and data across incidents, infrastructure, on-call, and customer impact, FireHydrant will not only tell you where you stand, but what to do next.
This is the future of incident management: Reliability as a measurable, actionable metric that drives your business forward.
Here’s How We’re Getting There
To make the FireHydrant Reliability Index a reality, we’re currently focused on two foundational initiatives:
Customer Impact as a First-Class Signal
Incidents only matter when customers feel them. We’re making customer impact visible, measurable, and actionable.
- Tag impacted customers directly from your service catalog
- Automatically notify account managers in Slack or email
- Surface impact in retros, runbooks, and status pages
- Align engineering and customer-facing teams
The AI SRE Marketplace
AI is only as powerful as the context it has — and FireHydrant is where that context lives. Instead of one general-purpose agent, we see a future of specialized, composable AI agents for diagnostics, remediation, customer comms, status updates, and more.
- A marketplace where these tools plug in and thrive
- Powered by FireHydrant’s rich incident and on-call data
- Every action feeds back into your FRI, closing the loop between automation and accountability
The Path to the FireHydrant Reliability Index
With every building block, we’re assembling the foundation for the FireHydrant Reliability Index, an integrated platform where system context, customer outcomes, and AI come together to drive real business impact.
We’ve Been Building the Foundation Since 2018
The FireHydrant Reliability Index isn’t a pivot. It’s the next step in our journey.
Founding
Started FireHydrant to fix the fractured, reactive approach to incidents and bring structure, clarity, and confidence to how teams respond.
Automation Engine
Built the first incident automation platform: spinning up Slack channels, assigning roles, running workflows, and reducing toil.
Service Catalog + Status Pages
Introduced the Service Catalog to tie infrastructure to ownership — and added status pages to align internal and external communication.
Signals
Launched Signals, a modern alerting and on-call platform, purpose-built for integrated response. Flexible rotations, priority-based notifications, and seamless workflows.
AI Audiences
Persona-specific updates built directly into the platform, ensuring every role, from engineers to execs, sees the information and insights that matter most.
As the leading all-in-one incident management platform, we were:
The Future of Reliability Starts Now
Join the companies rethinking what incident management can be, from reactive response to
measurable resilience.