Switch From PagerDuty to FireHydrant
Smarter workflows for modern teams — and 50% savings when you switch.
PagerDuty got you started. FireHydrant takes you further.
PagerDuty helped teams build reliable on-call. But modern incident response requires more than just who gets paged. Teams today need connected workflows, automation, retrospectives, and collaboration in one place — without piecing together tools or overpaying for seats.
FireHydrant brings it all together. One platform. One workflow. Smarter incident management from alert to retro.
Why Teams Are Switching From PagerDuty to FireHydrant
Save at Least 50%
FireHydrant’s usage-based pricing means you only pay for what you use — not for every seat. Bring every engineer and stakeholder on-call without the seat math.
Built for Modern Teams
Everything you loved about PagerDuty, plus the modern features you've been missing. Powerful AI insights, flexible automation, chat-native response, and deep extensibility.
Go Beyond Paging
Built for the full incident lifecycle — alerts, response, automation, retros, status pages, all in one place.
“FireHydrant is a world-class tool, mastering incident response and excelling with adding modern alert management.”
Ben Pocek, VP of Engineering at Qlik
All-in-One Platform, Built for Fast-Moving Teams
Our all-in-one platform is built for the entire incident lifecycle — helping you create structured processes, respond faster, and continuously improve.
Alerting Built for the Way Teams Want to Work Today
FireHydrant gives you the control that PagerDuty can’t — with smart alerting that reduces noise and true team ownership that scales with your org.
- Unlike PagerDuty, FireHydrant separates alerts from incidents to reduce noise and prevent unnecessary escalations
- FireHydrant gives teams full ownership — with direct paging to teams or people and team-managed rotations, escalation policies, and alert rules
Powerful Automation and AI Insights
FireHydrant brings automation and AI into every corner of incident response — not just surface-level shortcuts, but powerful, integrated capabilities that move your team faster.
- Instantly kick off workflows, assign roles, and notify the right teams
- Use conditional logic to tailor workflows based on severity, service, priority, and more
- Let AI generate summaries, timelines, meeting transcripts, and status page updates
Chat Is Now Your Real-Time Response Hub
Get fully integrated response in Slack or Teams — collaborate, take action, and ensure visibility without ever leaving chat.
- Manage alerts and on-call directly in chat – page, acknowledge, escalate, or handoff
- Assign roles, update statuses, and run workflows
- Get a complete incident timeline, with every chat automatically logged
Insights That Make Every Incident Count
Our philosophy is this – no good incident should go to waste. We provide the tools that help you get better every time.
- Auto-generated incident timelines
- AI-powered retrospectives (with export to PDF, Docs, or Confluence)
- Track out-of-the-box metrics for MTTX, alerts, on-call hours, and impact, or add custom fields for deeper analysis.
- Assign follow-up tasks directly to Jira or ServiceNow
| FireHydrantUs | PagerDutyThem | |
|---|---|---|
| Alerting & On-Call | ||
| Integrations with observability tools like Datadog, New Relic, Grafana | ||
| Multiple rotations per schedule | ||
| Multiple people on-call for the same schedule | ||
| Round robin escalation | ||
| Alert grouping | ||
| Team-owned schedules and rules | ||
| Heartbeat monitoring of external systems | ||
| Live call routing | ||
| Alerts decoupled from incidents | ||
| Native Android and iOS app | ||
| Incident Response | ||
| Full incident management in one platform | (requires add-ons) | |
| Respond fully in Slack or Teams | (Limited actions) | |
| Automatically include Slack messages in Timeline | ||
| General triage-investigation incidents | (service required) | |
| Public & internal status pages | (Internal only) | |
| Custom incident types, severities, roles, conditions, milestones, tags, labels, custom fields | (Partially supported) | |
| Automation & AI | ||
| Flexible, nested conditional rules | ||
| Conditional logic across any field | (Limited) | |
| Auto-update incident details | ||
| Auto-assign roles & task lists | ||
| Automate follow-up ticketing (Jira, ServiceNow) | ||
| Numerous automation steps for integrations | (Limited) | |
| AI-generated summaries | (add-on required) | |
| AI status page updates | ||
| AI transcription of meetings/chat | ||
| Retrospectives & Learning | ||
| Real-time collaborative retrospectives | ||
| Customizable retrospective templates | ||
| AI-enhanced retrospectives | (add-on required) | |
| Export retrospectives (PDF, Docs, etc.) | (PDF only) | |
| Auto-generation of incident data & metrics | ||
| Track metrics for tasks, follow-ups, and retros | ||
How Do FireHydrant and PagerDuty Compare?
A Well-Worn Path From PagerDuty to FireHydrant
We’ve helped countless teams make the move. Our guided migration process is smooth, fast, and built to get you up and running without disruption.
- Automated migration tools that export your PagerDuty config into Terraform-ready files
- Hands-on support from our Solutions Engineering team
- Customized onboarding based on your current setup and future goals
- Training for your whole team — from alert routing to on-call scheduling to real-world gamedays
- Dedicated Customer Success and shared Slack channels for fast answers and continuous guidance
Ready, Tested, and Supported — from Day One
Whether you're mirroring what you had or rethinking your approach, we’ll get you there — faster, smarter, and fully supported.
By the end of your migration, you’ll have:
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Schedules, escalation policies, and alert routing live in FireHydrant
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Monitoring integrations reconnected and tested
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A trained, confident team
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Infrastructure as code (if that’s your thing)
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A customer success partner who sticks with you long after go-live
Make the Switch, Without the Stress or Legacy Tax
Join teams who have made the switch quickly and painlessly — and save at least 50% while you’re at it.