On-Call Calendar Customization and Team Analytics

Hey there, firefighters. 🚒 Here's what shipped this week:

🚨 Signals Improvements

Make your on-call schedules work the way your team does. We've added more flexibility to match your preferred calendar view and management style.

• Custom Start Day: Choose which day your week starts, just like in Google Calendar
• Customize Event Source Targets: Target individual users, schedules, and escalation policies with custom transposers right from the teams page
• Better Filtering: Enhanced team filtering and organization for improved schedule management
• Generic Email Ingestion: Now emails can be treated as generic inbound events, like any of our other sources. With this change, emails can be actioned by rules rather than needing a predefined target.
• Email attachments are now captured: When you send FireHydrant an email to trigger an alert via email ingest, we’ll now also capture any attachments included in the email and give responders a link to download them.

📊 New Team Analytics

Get deeper insights into your team's operational performance with expanded analytics:

• Alert Analytics: View alert metrics directly on team pages alongside incident data
• Performance Metrics: Track total opened/acknowledged alerts and incidents
• Visual Insights:
  • Better MTTX data visualization
  • New alert funnel progression
  • Temporal heatmaps
  • Team-specific filtering

🌐 Mobile App Enhancements

We've also introduced better notification handling and navigation across all devices:

• Shift Overrides: Now you can override shifts just as easily as requesting coverage directly in the mobile app
• Android Improvements: Fixed push notification handling. Now when you tap on a push notification, we will navigate you to the correct alert detail screen
• Alert Timeline Improvements: Now alert timelines will load immediately when navigating to an alert from a push notification.

⚙️ Custom Field Improvements

Expanding on our custom fields implementation, we've made incident management more flexible for enterprise needs:

• Expanded Limit: Increased custom field limit to 30 for Enterprise users
• Timezone Clarity: Added explicit timezone information to incident resolution time inputs to reduce confusion for users across different timezones
• Better Context: Improved task context display in the My Tasks widget

💡 UI/UX Improvements

We’re continuing to make FireHydrant easier and more intuitive to use. Some quality-of-life items we’ve shipped:

• Clearer Team Labels: Updated "Impacted Team" to "Service Owning Team" throughout the platform for better clarity that aligns with the service catalog
• Attachment Access: Easier access to email attachments and voicemail recordings is here! These can be now downloaded directly from the UI
• Task Context: Enhanced visibility of incident details and dates in task views

🐛 Bug Fixes

• Fixed a bug where you couldn't update the execution state of a runbook step manually in the UI
• Improved query handling for task context display
• Enhanced team filtering and analytics data loading

We're constantly working to make FireHydrant the best incident management tool out there. Stay tuned for more updates, and keep that feedback coming.