Live Call Routing (and more!)

Hey there, firefighters! 🚒 We’ve had a busy week working on a lot of new features and enhancements to make your incident management experience better. Here's what shipped in the past week:

📞 New: Live Call Routing in Signals (Beta)

Expand your incident response channels and ensure critical calls never go unanswered. With call routing, you can now manage phone-based alerts directly within FireHydrant, streamlining your communication channels and reducing tool switching during incidents.

• Support for up to 5 active phone numbers per organization on Enterprise
• Two routing options:
  • Voicemail: Async communication with transcript and recording storage
  • Direct Connect (Beta): Forward calls directly to team members

🔄 Signals and Integration Updates

• Generic Email Targets for Signals: Create email sources without specific targets for broader team rules, perfect for managing department-wide or non-specific alerts
• Weekly Summary Emails: Improved visibility into your recent incidents from the previous week, removing the previous 20-incident limit.
• Weekly email summaries now have support for custom milestones and customized MTTX metrics right in your inbox.

🐛 Bug Fixes

• Fixed required fields validation when archiving incidents, streamlining the cleanup process
• Improved tag list population in Slack's /fh update command, making incident updates more efficient
• Enhanced Azure SCIM update processing for smoother user management
• Fixed latency issues on schedule page, providing faster access to on-call information
• Improved command handling for accounts with multiple organizations in Slack Enterprise Grid
• Fixed catalog listing when GitHub integration is uninstalled, ensuring stable operation even when integrations change

💅 Other Improvements

• New endpoint to retrieve single users by ID (GET /v1/users/:id), enabling better user management in custom integrations
• Added tag options support to the /fh update command, making incident updates more comprehensive
• More intuitive service command labels for responding teams, reducing confusion during incident response
• Any owner can now reauthorize integrations, not just the original authorizing owner
• Chat channel links now display on automatic pages from catalog item additions, improving navigation between related resources