Incident Communication Improvements, More Liquid Variables, a Whole Lot of UI Upgrades, and Much More

Hey there, firefighters 🚒🧑‍🚒 We've got a LOT to share with you today, so let's get into it!

💬 Incident Communication Improvements

Better collaboration. Cleaner Timelines. Clearer context.

Add Comments on Alerts

You can now add comments directly to alerts, keeping discussions in one place and making it easier to track decisions and next steps.

Backdate Timeline Events

Add Incident Timeline events with specific timestamps to capture earlier moments that weren’t recorded in real time. Click the clock icon to show/hide the datetime picker and place context exactly where it belongs.

Improved Slack Notifications for Signals Alerts

Signal alerts in Slack now include clickable links and clearer formatting, so responders can quickly jump to what matters without context-switching.

More Informative Slack Notifications for New Incidents

We’ve updated how Slack notifications display for new Incidents. The Incident name now appears in mobile push notifications again — no more tapping into Slack just to figure out what’s going on.

🧪 Smarter Automation with Liquid Templating

Liquid templating is now supported in even more places, helping you build dynamic, context-aware workflows across FireHydrant.

Slack Invitations in Runbooks

Use Liquid in the Invite to Incident Channel step to automatically pull in the right responders based on tags, labels, or severities.

Email Address Fields

The Send an Email Notification step now supports Liquid, allowing you to build dynamic email lists or routing logic.

New Liquid Variables for Timezones

You can now use new timezone-specific Liquid variables in your Incident Channel name templates. For instance, date_pt, date_mt, date_ct, date_et, and date_utc — making it easier to create clear, time-zone aware channel names.

⚒️ Improved Settings Management

We’ve updated key parts of the FireHydrant UI to make setup and maintenance easier.

More Polish for the Settings UI

• Converted modals to drawers for a cleaner, more consistent experience
• Improved management of Incident Roles, Severities, and Priorities
• Added tooltips to clarify ownership requirements for Services and Functionalities

Redesigned Webhook Form

• Streamlined layout using cards
• Replaced dropdowns with radio buttons for clarity
• Added a confirmation step when deleting webhooks

Ownership Tooltips for Services and Functionalities

We’ve added tooltips to the Services and Functionalities configuration pages to help clarify ownership requirements and avoid configuration errors.

📊 Alert Analytics UI Upgrade

We’ve enhanced the Alert Analytics page for better usability and navigation:

• Cleaner table formatting with proper spacing and borders
• Entire rows are clickable for better discoverability
• New “Details” column for focused inspection
• Improved grouping options with dropdown selection
• Dynamic page titles reflect current filters

📆 Maintenance and Scheduling Updates

Improved Scheduled Maintenance UI

We’ve enhanced the Scheduled Maintenance view so you can get more context at a glance:

• Added columns for impacted Services and Status Pages
• Clearer start/end labels and layout for faster understanding
• New action dropdown to quickly edit maintenance windows

Coverage Request Emails – Now With Schedule Name

Coverage request emails now include schedule names and support timezone-specific suffixes in channel naming.

🔍 Expanded Audit Logs

We’ve expanded audit logging to give you deeper visibility and control over changes in your environment.

New Audit Log events include:

• Service Catalog: Track when catalog items are created or updated
• Incident Exports: See who exported incident CSVs, when, and why

⚙️ Other Improvements

• Incident Webhook payloads now include custom webhooks and last update times
• Improved layout of Events Sources page in Signals — more compact for better viewing
• You can now freely type and delete values for "Duplicate the step every" in Runbook Conditions
• Added helper text to clarify that viewer users won’t appear in the “Add Responders” dropdown
• Requires Escalation Policy timeouts to be between 15 seconds and 1 day to prevent unwanted escalations
• Added support for Escalation Policies as fallback targets in Call Routing
• New Incident alerts from Opsgenie now include the associated Team label for better filtering and routing
• Alerts that are over 24 hours old or have reached the end of the Escalation Policy now have a helpful indicator to explain why it can no longer be escalated.
• Renamed “Status Pages” button in Slack to “Manage Status Pages”

🐛 Bug Fixes

• When a speaker isn’t identified by our AI Scribe in your meeting, we now clearly label them as “unknown” in the transcript so no information gets lost.
• Fixed issue with some navigation items not being visible in tablet mode
• Fixed Severity suggestions in Slack “New Incident” modal when multiple functionalities were specified
• Fixed whitespace issues on alert rows — longer text now wraps properly
• Ensured the manual Runbook Step for Google Meet displays correctly in the web UI