Flexible Milestone Ordering, Adaptive Required Fields, MTTX Analytics Update

Flexible Milestone Ordering

Chronological order for milestones is no longer required. We've removed this constraint to give you more flexibility in recording incident timelines as they actually unfold.

What's New

• We now allow for out-of-order timestamp entries.
• Negative durations between milestones are now possible we automatically exclude them from analytics.

Benefits

• Greater flexibility in recording incident timelines.
• More accurate representation of complex or unusual incident scenarios.
• Improved ability to capture real-world incident management processes.

Why It Matters

In the dynamic world of incident management, processes don't always follow a perfect, linear path. This update acknowledges that reality and provides the tools to accurately record and analyze incidents as they truly unfold. By allowing out-of-order milestones, we're enabling more precise and honest incident documentation.

Getting Started

No special configuration is needed to use this feature—it's automatically available for all incidents. We encourage you to leverage this flexibility to create more accurate and detailed incident records.

Adaptive Required Fields for Incident Milestones

We've enhanced the incident update process in our web UI to ensure all critical information is captured while maintaining a smooth user experience. This new feature introduces an adaptive approach for handling required fields when changing incident milestones, making it easier to manage incidents effectively.

What's New

• A modal now appears when transitioning an incident's milestone, displaying any unfilled required fields.
• Required fields are intelligently presented based on the current and target milestones.
• Changes are preserved and applied after required fields are filled.

Benefits

• Smoother workflow for updating incident status.
• Prevents data loss and ensures all necessary information is collected.
• Improves data completeness for incident documentation and analysis.

Why It Matters

By adapting to each milestone's requirements, this system streamlines the update process while guaranteeing that all essential information is recorded. This leads to more comprehensive incident documentation and smoother handoffs between team members.

Getting Started

To use this new feature, initiate a milestone change for an incident as usual, and the system will guide you through providing any required information specific to that milestone or previous milestones.

Enhanced MTTX Analytics

MTTX Analytics now provides metrics for incident milestones, allowing you to explore data for each milestone in greater detail. Additionally, we've migrated task and follow-up progress metrics to the MTTX Analytics page, consolidating all your incident-related metrics in one place.

What's New

Milestone Metrics for Incidents

• Drill down into individual milestone metrics within your MTTX Analytics.
• Available for various analytics dimensions including severity, services, and teams.

Task and Follow-up Progress Metrics

• Task and follow-up progress metrics are now integrated into the MTTX Analytics page.
• No more switching between different pages to access all your incident-related metrics.

Key Benefits

• Gain deeper insights into your incident lifecycle with granular milestone data.
• Analyze performance across different stages of your incident management process.
• Access a comprehensive view of your incident metrics in one centralized location.

Why It Matters

By bringing all these insights together, we're empowering you to make more informed decisions and drive improvements in your incident management practices.

Getting Started

These enhancements are automatically available to all users with access to MTTX Analytics.

Improvements

💅 MS Teams Integration: We've officially removed the "Beta" label from our MS Teams integration. It's now generally available to all users!

💅 User CSV export now includes assigned teams. Users can now run automations or pull analytics based on team assignment data in the User table.

💅 We've added role display to the invitations list in the main UI and included an initial role selector in the new invitation form. You can now invite team members and assign a them a role.

💅 Updated behavior of viewing service dependencies and change events in Slack to maintain context.

💅 Enhanced /fh service Slack command for improved service management. Users can now view service info, mark services as impacted, and manage dependencies more easily directly from Slack, enabling faster and more intuitive service operations.

Bug Fixes and Optimizations

🐛 Non-Owner user roles can now filter the incident list by a custom field.

🐛 Fixed an issue preventing filtering by “Incident Type in analytics.

🐛 Fixed an issue in Chrome where UTC option for timezones in the schedule creator were not showing.