September 11, 2023

Edit Retros during an Incident and Updates to the Severity Matrix

Editing Retrospectives during an Active Incident

You asked, and we’ve answered: users can now edit a retrospective during an active incident. Oftentimes during an incident, you’ll already have an idea about specific questions you want to answer for the retrospective. Now, during an incident you can easily toggle to the retro view to start filling in those details as they emerge. To try it out today, navigate to any active incident (or open a Gameday incident), and open the contextual menu in the top right corner and click “View Retrospective.” And to get back to the incident, follow the same steps but click the “View Incident” button.

Updated Severities Matrix

The severities matrix in FireHydrant is a powerful automation tool for organizations with a service catalog. Users can simply select the condition of a given catalog item (Operational, Degraded, and Unavailable are our defaults) and the associated incident will automatically receive a severity that you have set up. And now we’re shipping some ease-of-use changes to the matrix interface to help teams automate their service catalog. Additionally, we’ve moved component conditions to their own editable UI so that you can easily update those apart from the severities matrix.

🐛 Bugs and Fixes

  • We added search to the Integrations page
  • We added the ability to search PagerDuty services when importing into the service catalog
  • We fixed an issue with refreshing authentication tokens across several integrations
  • We fixed an issue with some users not being able to resolve incidents from the quick action buttons in Slack.
  • We fixed an issue with custom fields not showing up in Multi-Step modals in Slack
  • We improved our user profile page by removing the need to enter your password when updating your name.

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