Hey there, firefighters š§āš We're wrapping up 2025 with one final set of updates. Here's what's shipped for you this week!
šÆ Custom Fields for Follow-Ups#custom-fields-for-follow-ups
You can now customize the Follow-Up form to match your ticketing system's exact configuration, whether that's Jira, Asana, or another ticketing tool.
What does this mean for you?
- Perfect alignment with your ticketing setup: Create custom fields in FireHydrant that map directly to your external ticketing system, so your team collects the right information upfront
- Fewer errors, faster workflows: Required fields ensure nothing gets missed when creating tickets, reducing back-and-forth with your ticketing system
- Flexible field options: Choose from text, single-select, multi-select, or date/time fields and control whether they're required, visible, or hidden (but available for mapping)
No more wrestling with mismatched fields or missing information when creating Follow-Up tickets. Everything flows smoothly from FireHydrant to your ticketing tool.
š Available Now: Custom fields are available today in Slack and the Web UI. Microsoft Teams support can be enabled for your organization ā just reach out to us!
š Improvements#improvements
- Better Follow-Up Project Selection: The project dropdown in the Follow-Up form is now alphabetized and grouped, making it easier to find the right project when creating tickets.
- Shift Override Warnings: When editing shifts, you'll now see a warning if you accidentally extend a shift way beyond its original duration ā helping prevent mistakes like setting an end date a year out instead of next week.
- Accurate Slack Message Timestamps: Slack messages imported to incident timelines now preserve their original send time instead of using the import time, ensuring AI summaries and milestones maintain correct chronological order.
š Bug Fixes#bug-fixes
- Fixed an issue where tapping a push notification on iOS when the app was closed wouldn't navigate to the correct alert screen
- Resolved an authentication status checking error that was affecting link access
That's all for 2025! We'll be back with more exciting updates in the new year. Thanks for being part of the FireHydrant community, and we hope you have a great holiday season š