Custom Milestones, Field Requirements for Milestone Transitions, and Other Improvements

Custom Milestones

We've updated our Milestone feature with customization options! Now you can tailor your incident management process to perfectly fit your organization's unique needs. Seamlessly align Milestones with your specific policies and workflows for a smoother, more efficient experience.

Curious to learn more? Check out our blog.

Field Requirements for Milestone Transitions

We've enhanced our milestones feature. You can now set field requirements at each milestone transition, enabling:

• Specified required fields for individual milestone stages
• Improved compliance tracking throughout the incident lifecycle
• Greater flexibility to match your organization's policies

This update addresses customer requests for more granular control over incident progression. It's incident management, your way!

For configuration details, please refer to our documentation.

Other Improvements and Bug Fixes

• 💅 We've added a powerful new attribute to runbook steps. You can now create conditional execution based on changes in incident details (Name, Description, Severity, Priority, Milestone, Impacted Infrastructure). This enables more precise and dynamic incident response automation. Remember to check Rerun on every transition if you want this step to execute on every change to said details!

• 💅 We've enhanced validation for required fields in incident management, ensuring they're checked consistently throughout an incident's lifecycle, not just at declaration. This improvement covers both standard and custom fields. We've also refined error messages for failed updates, providing clearer feedback when required information is missing or incomplete.

• 💅 We've added a timeline view to on-call schedules, displaying each calendar as a row with shifts color-coded by user. This new view offers a quick overview of your team's availability, making it easier to spot patterns and coverage gaps. Check it out in the on-call schedules section to streamline your scheduling process.