February 22, 2021

Creating a New Runbook Just Got Easier with Templates

Runbook templates: An easier way to automate your processes Starting out with runbooks can be daunting, we've built a way to implement our best practices into a runbook that can be implemented in a single click. On top of this, there's now even more ways to attach runbooks to your incidents and a much easier way to test out the runbook that you're currently working on. Check it all out here.

Dig in deeper with filtering in analytics While our analytics platform provided some initial ways to examine your incident data, we always wanted a way to surface even more relevant data from your historical incidents. Now you can! With analytic filtering, you can take the same conditional evaluation from runbooks and filter your analytics based on that. Check out some initial ideas and learn more here.

Use additional variables in Runbooks for more customization We're always looking to make Runbooks more valuable. This month, we have made additional variables available in runbooks.

incident.last_update gives you the last note that was posted to the incident

incident.report_id gives you the id of the retrospective that is created so you can link to our generated pdf from any runbook step that takes template variables

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