September 14, 2020

Analytics, App Home

1. A new and improved analytics experience

After a lot of time in the lab, we’re excited to announce a new analytics experience. We now offer incident data covering Severities, Responders, and Infrastructure. Each category will return data around total time impacted, number of incidents, and mean time statistics. Click here to see your new analytics experience.

2. The Damage Report you’ve always wanted

Getting caught up on a long-running incident can be frustrating. Try out the new Slack command /firehydrant status to get an incident overview without scrolling back or bothering your team and link to common actions in a message only visible to you.

3. FireHydrant’s new Slack App Home

If you’ve ever wondered what the current state of incidents are across your org or wanted a quick rundown of multiple fires you’re fighting simultaneously, we’ve released the perfect feature for you. With our new Slack App home you can easily see the current state of incidents. Check it out by going to the Apps section in Slack.

4. Now easily archive incident channels

You’ve asked, we’ve answered. We’ve built a runbook step so you can automate archiving your incident channel after the completion of your retrospective. To enable the functionality all you need to do is add an ‘Archive Incident Channel’ step into your runbook and we handle the rest, automatically archiving your incident channel after you complete your retrospective.

See FireHydrant in action

See how service catalog, incident management, and incident communications come together in a live demo.

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