Welcome to The Fire Academy: Learn FireHydrant, Your Way

Getting started with any new platform can feel like a lot. We get it. That’s why we built The Fire Academy — our new Customer Learning Platform that makes getting started on FireHydrant as seamless as possible. Our goal is simple: we want you to feel confident customizing and configuring FireHydrant to fit your needs without having to dig for answers or wait for support. Everything you need is at your fingertips, so you can work at your own pace and get the most out of the platform.

And this is just the beginning. We’ll continue adding more trainings and best practices to help you navigate FireHydrant step by step, in a way that works best for you.

Easy Access, No Extra Logins

The Fire Academy is built right into your FireHydrant experience. Simply navigate to it under the dropdown in the top right corner of the web UI — you’ll be automatically signed in with the same credentials. No extra steps, no hassle — just jump in and start learning.

What You’ll Learn

We designed Fire Academy to be practical and flexible. Our courses aren’t just about showing you how FireHydrant works — they’re about helping you tailor the platform to fit your workflows. Here’s what’s available now:

Incident Management Training

• Incident Management Configuration Training: If you’re setting up FireHydrant or managing incident settings, this course will get you up to speed quickly. Ideal for new customers or anyone taking ownership of FireHydrant configuration.

• Incident Management Responders Training: If you’re involved in incidents but won’t be responsible for configuring FireHydrant, this course will help you navigate incidents effectively and follow best practices.

Signals Alerting Training

• Signals Alerting Responder Training: Learn how to make sense of alerts, prioritize what matters, and ensure your team responds efficiently.

Integrations Training

• Jira Cloud Integration Training: Learn how to set up and use FireHydrant’s Jira Cloud integration for smoother ticketing and tracking.

Learn in a Way That Works for You

Nobody wants to sit through hours of dry training. That’s why The Fire Academy includes interactive flip cards, videos, and knowledge checks to keep learning engaging and practical. We’re sharing best practices, but we also want you to see how FireHydrant can work best for your team.

Assign Training, Get Your Team on the Same Page

Need to onboard new teammates or ensure consistency? Reach out to our Customer Success team to help you assign specific trainings to team members, so they can learn what they need, when they need it.

Ready to Dive In?

The Fire Academy is live and ready for you! Whether you’re just getting started or refining your workflows, we’re here to make sure you have everything you need to be successful.