Opsgenie Is Sunsetting: What to Look for in an Alternative

Opsgenie is shutting down. Now what? 

Atlassian is retiring Opsgenie, and if you're one of the teams relying on it to manage on-call and incidents, you're facing a tough question: Do you make the forced migration to Jira Service Management or Compass, scramble for a lookalike tool — or use this moment to upgrade your entire approach to incident response?

If you’re facing that decision, we get it. Changing tools midstream isn’t ideal (to say the least). But it’s also a rare opportunity to take a meaningful step forward. Because the truth is, you don’t just need another paging tool — you need an incident management platform that supports your team through the entire lifecycle of an incident, from the first alert to the final follow-up.

How to Choose an Opsgenie Alternative That Sets You Up to Scale

When evaluating your next tool, it’s tempting to simply replicate what you had. But incident management has evolved — and so have the expectations around reliability, team collaboration, and efficiency.

The best Opsgenie alternative won’t just send alerts. It will help your team prepare for incidents, respond faster, and continuously improve.

Look for a solution that’s:

✅ Consolidated: From on-call to retros, all in one place

🤖 Automated: Minimizes manual tasks during high-stress moments, with AI insights that uplevel your team

💬 Collaborative: Manage alerts and incidents, all from Slack or Teams

🔐 Secure: Enterprise-ready compliance and access control

🔌 Extensible: Integrates easily with your workflows and tools, with developer tools that enable deep customization

💸 Accessible: Pricing that scales with your team size and needs, plus the ability to consolidate tooling, including alerting, incident response, and status pages

FireHydrant was built to check all those boxes — and go even further.

Beyond Paging: End-to-End Incident Management

FireHydrant is built for teams who need reliable, fast alerting — without the legacy baggage. Unlike other Opsgenie alternatives that focus primarily on alerting, FireHydrant gives you support before, during, and after every incident — so you’re not just reacting, you’re building a scalable, repeatable incident management process.

Before an incident, FireHydrant helps your team stay ready with:

• Modern, flexible on-call scheduling and alerting: Centralize alerts and cut through the noise, so only the right teams get notified. Create on-call schedules, automate escalations (priority-based and round robin escalation policies), and page, acknowledge, and handoff from Slack, Teams, mobile, WhatsApp, email, voice, and SMS. Learn more.

• Automated runbooks: Turn institutional knowledge into repeatable workflows that kick off instantly when incidents begin. Learn more.

• Built-in service catalog: Map ownership and dependencies clearly, so there's no confusion when something breaks. Learn more.

During an incident, FireHydrant cuts through the chaos with:

• Automated incident response: Instantly kick off workflows, assign roles, and launch communication channels without manual effort.

• Seamless collaboration in Slack or Teams: Coordinate in real time where your team already works — all with AI summaries, updates, and video transcriptions. Learn more.

• Internal and external status pages: Keep stakeholders informed with real-time updates — no extra work required.

After the incident, we help you learn and improve with:

• AI-enriched retrospectives: Generate clear, actionable insights in seconds — not hours. Learn more.

• Incident analytics and trends: Track metrics like MTTR and spot recurring patterns to guide continuous improvement. Learn more.

• Intelligent follow-ups: Ensure nothing slips through the cracks, with tasks synced directly to Jira or ServiceNow.

Built by On-Call Engineers Who Believe Your On-Call Platform Should be Powerful, Extensible, and Accessible

FireHydrant was founded by an engineer who lived the pain of being on-call — chasing alerts, flipping between tools, and trying to piece together context under pressure. That experience drives everything we build today: powerful tools that reduce friction for teams, without the bloated price tag of legacy platforms.

We believe every team — regardless of size or budget — deserves access to modern, enterprise-grade incident management. That’s why FireHydrant is:

• Enterprise-grade: SOC 2 compliant, with role-based access controls, audit logs, SSO, and SCIM provisioning.

• Highly customizable: 350+ API endpoints, Terraform support, and SDKs to fit your workflows.

• Accessible: Usage-based pricing that scales with your team.

Alerting You Can Count On

We know your alerts need to be reliable — always. FireHydrant has been generally available for over a year with zero downtime. Thousands of users trust us to alert them when it matters most. And with our commitment to reliability, modern features, and cost-effective pricing, you won’t just be switching tools — you’ll be upgrading.

A Simple, Fast Way to Migrate from Opsgenie

Moving your alerting setup shouldn’t mean starting from scratch. That’s why we built the Signals migrator — making switching from Opsgenie to FireHydrant as simple as possible.

Here’s how it works:

Export Your Setup: Run our migration tool with your Opsgenie credentials to export your current configuration.

Review Terraform Output: Get clean, maintainable Terraform configurations for your FireHydrant resources. Review and customize as needed.

Deploy & Save: Apply your configuration and start enjoying more modern alerting with significant cost savings.

Whether you're dealing with complex routing rules, schedules, or escalation policies, the Signals migrator gives you a head start — so you can get up and running with minimal friction.

Ready to Make the Switch?

If you’re migrating off Opsgenie, you don’t need to settle for a stopgap. You can make a real leap forward — with a platform that brings calm to the chaos and clarity to every step of your incident response.

We’ve helped teams just like yours make the transition quickly and painlessly. Let’s chat about your options — book a demo to chat with our team.