Custom Milestones: Empowering Enterprise Incident Management

Milestones have been central to our platform since day one, helping users track incident progress and drive automation. We're excited to introduce our enhanced Milestone feature, offering unparalleled customization. Now, you can fine-tune your incident management process to perfectly align with your organization's specific policies and workflows.

What's new?

1. Fully customizable milestones: Create, edit, and reorder milestones to align with your organization's specific incident progression stages.
2. Required fields for milestone transitions: Specify which fields must be set before an incident can move to the next milestone.
3. Enhanced analytics: Access and export custom Mean Time To X (MTTX) metrics for your personalized milestones.

Why this matters

Milestones are the backbone of incident management in FireHydrant. They're not just descriptors of an incident's state; they're the key to unlocking powerful automation throughout our platform. With this update, we're putting more control in your hands while maintaining the robust functionality you rely on.

For our enterprise customers

This feature has been highly requested by our largest customers, and we're excited to deliver. By allowing stricter control over incident progression based on internal policies, we're helping you:

• Ensure compliance with your organization's incident management protocols
• Capture critical information at every stage of an incident
• Standardize your incident response process across teams and departments

Maintaining compatibility

We understand that many of our customers rely on FireHydrant's APIs and automation features. Don't worry, we've implemented these changes in a way that maintains compatibility with:

• Existing customer automation
• Our internal automation systems

Looking ahead

Ready to explore the new Custom Milestones? Log in to your FireHydrant account to get started, or contact our support team for guidance on implementing this feature in your organization.

We can't wait to see how you'll use this enhanced feature to streamline your incident management processes. As always, we're here to support you every step of the way.