Custom fields: make FireHydrant your personalized incident management platform

Today we're releasing custom fields, a powerful new feature that empowers you to tailor FireHydrant to your organization's specific needs and capture essential incident details. Custom fields help you track critical states, involved parties, resolution specifics, affected services, messages, and more — almost anything you want! — all aligned with your unique workflows.

Regardless of the size of your team or the maturity of your processes, custom fields adapt to your workflow. For process-mature DevOps companies, this feature offers sophisticated data modeling, allowing you to track every incident detail accurately. For smaller agile teams, custom fields provide a simple and efficient way to add data without overwhelming complexity. 

Let’s dig in on what this means for you.

Streamlined data management

Customers tell us that they love using FireHydrant as their single source of truth when it comes to incidents. With custom fields, we’re doubling down on that stance. 

Having a single source of truth for your incidents ensures consistency and data hygiene, and streamlines analysis, automated reporting, and collaboration across teams. Moreover, the ability to integrate custom fields across other systems allows you to access your data wherever and whenever you need it.

Unlock the potential of custom fields

The possibilities are endless, but here are a few ideas for how custom fields can transform your incident management process:

• Cumulative impact tracking: Monitor the monetary impact of incidents using a custom field that records the financial loss associated with each incident. This data can be used to analyze the financial implications of incidents and prioritize responses accordingly.

• Customer segmentation: A custom field can be used to track the segments of customers affected by an incident. This helps you tailor your communications and recovery efforts to meet the specific needs of each customer group.

• Affected services: Wade into service-drive incident response by creating fields for affected services, product functionality, or ownership area. Think: service catalog lite. 

Embrace the power of custom fields today

With custom fields, you can tailor your incident data and optimize your response and resolution processes like never before. Discover the flexibility and control you've been waiting for in your dashboard today. Not yet a FireHydrant customer? What are you waiting for? Check us out.