Ryan McDonald
Senior Customer Success Engineer
Ryan McDonald has advocated for resilient software in diverse roles, as an engineer, agilist, and incident commander. After years leading backcountry expeditions at Outward Bound, software incidents were a lower-risk way to scratch the responder itch.
3 questions to ask in the build vs buy debate for incident response tooling
By Ryan McDonald
Getting started with severity levels
By Ryan McDonald
What leading Outward Bound expeditions taught me about incident management
By Ryan McDonald
When to hire an Incident Commander
By Ryan McDonald