Ryan McDonald has advocated for resilient software in diverse roles, as an engineer, agilist, and incident commander. After years leading backcountry expeditions at Outward Bound, software incidents were a lower-risk way to scratch the responder itch.
In many cases, there are components that go into building and running an incident management tool that aren’t considered. These are the three most common ones.
By Ryan McDonald
11/8/2022
Incidents can take many forms. How you respond to the incident will vary based on the impact of the incident. And that’s where severity comes into play.
By Ryan McDonald
11/2/2022
There are a number of lessons I learned guiding weeks-long backcountry leadership courses for teens that I carried with me into my roles in incident management. In this blog post, I’ll share three that stand out.
By Ryan McDonald
6/21/2022
Do you need a dedicated incident commander? We will explore what an incident commander is, what forms the role can take, and when you should consider the addition of a dedicated incident commander to your organization.
By Ryan McDonald
3/11/2022
See how our end-to-end incident management platform can help your team respond to incidents faster and more effectively.
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