Joseph "Malcolm" Preston is a Staff Software Engineer at FireHydrant. He also spent time at Hudl, Thunderbolt Labs, and Ideeli. Based in New Rochelle, NY, Malcolm enjoys sports videography and photography, problem solving, and spending time with family.
Panic takes time and energy away from swift incident response, leading to second-guessing, a higher likelihood of mistakes, and analysis paralysis. Here are three tips to minimize it.
By Malcolm Preston
1/18/2023
By taking some first steps away from being the hero, we can help our companies shift toward better incident management and improve things for our customers, for our teammates, and for ourselves.
By Malcolm Preston
5/25/2022
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