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AI-Enriched Incidents

AI-Powered Incident Summaries

Ensure your team has the clearest, most up-to-date view of every incident at all times:

Instant, Real-Time Clarity: Automatically generated summaries deliver key details like incident status, impact, timeline, and responders involved.
Continuously Updated: Summaries evolve as incidents progress, providing ongoing visibility for every team member, whether they're joining late or need quick situational awareness.
Instantly in Chatops: Access summaries with a simple command, and new responders automatically receive whispered updates, keeping everyone aligned without extra tools.

Live Call Transcription: Empower Your Team to Stay Focused

FireHydrant's live call transcription captures every conversation during incident meetings, allowing your responders to stay fully engaged in resolving the issue:

Hands-Free Documentation: AI automatically transcribes Zoom and Google Meet calls in real-time, eliminating the need for manual scribing and ensuring that no important detail is lost.
Seamless Integration: Transcriptions are instantly incorporated into incident summaries, retrospectives, and status updates, providing a comprehensive overview of both Slack conversations and live discussions.

FireHydrant's live transcription frees up your team to do what they do best—focus on incident resolution—while we handle the documentation behind the scenes.

AI-Drafted Retrospectives

AI helps your team reflect on incidents with greater focus by automating retrospective drafts:

Comprehensive Drafts: AI-generated retrospectives include timelines, key decisions, and lessons learned, ensuring every aspect of the incident is captured.
Transcripts Included: Meeting transcriptions are automatically integrated into retrospectives, giving your team a complete picture of both written and spoken interactions.
Customizable Framework: Tailor retrospectives with custom questions to ensure a structured, action-driven review process.

AI-Drafted Status Updates

Simplify the process of keeping teams and stakeholders informed with AI-drafted status updates:

Automatic Drafts: AI creates internal and external status updates, giving your team a strong starting point to customize and share.
Audience-Specific Messaging: Generate different versions of updates to ensure that each audience—internal teams or external stakeholders—gets the right information in the right format.

See FireHydrant in action

See how our end-to-end incident management platform can help your team respond to incidents faster and more effectively.