This article describes how to use incident labels on incidents. Labels are another way of tracking custom data as well as organizing Incidents. Incident labels are separate and different from Service Catalog labels.
Creating or adding labels to incidents
Labels can be added to incidents both during declaration as well as mid- and post-incident. If a label doesn't already exist, it will automatically be created when adding to the incident.
Note: We do not currently support adding or updating labels anywhere in Slack, regardless of incident phase.
Currently, we support adding labels while declaring an incident in the web UI.
We also support adding or updating labels mid-incident via the web UI.
Finally, our Retrospective page for each incident also allows you to configure and update the labels.
Using labels to filter incidents
On your Incidents page, you can filter the list of incidents by both the Label Key and Value. It is nested in the Filter table just below Tags and above Start date.
If you supply no Value, then the filter will show all incidents that have the specified Label Key.
This filtering capability also exists via the
GET /incidents API endpoint, and all incidents returned will also contain Labels in the body.