Using FireHydrant with Jira Custom Fields

Overview

FireHydrant's Jira custom field integration feature supports two broad categories of Jira custom fields:

• The most common Jira epic ticket type
• Jira custom fields that are mappable to FireHydrant incident fields

Using Jira epic ticket types

The most common Jira epic ticket type is supported as part of the existing Jira multi-project configuration workflow. An example is the epic ticket type created with the Jira Scrum Template.

When configuring a project as part of the Jira multi-project workflow, for some epic ticket types you may need to map the custom field Epic Name before being able to select Epic as the default ticket type for incident or action item tickets. For more information on Jira configuration or multi-project migration see:

• Integrating with Jira Cloud
• Integrating with Jira Server (On-Premise)
• Migrating to Jira Multi-Project
• Migrating to Jira Per-Project Configuration Using the API

Other Jira custom fields

Optionally, other custom field mappings can be configured once a Jira project has been configured in FireHydrant using the multi-project configuration workflow.

Mappable FireHydrant incident fields

The following FireHydrant incident fields can be mapped to Jira custom fields:

• Severity
• Priority
• Current milestone
• Ticket name
• Summary
• Incident name
• Milestone transition times

Note: Not all attributes will be able to be mapped to any Jira field, as some Jira fields may have a data structure or type restrictions that are not appropriate for the desired field. For example, one field type we do not support at this time is array fields, which Jira uses for the Components field. Also, at this time the integration is one-way only, meaning that changes to mapped fields for linked Jira tickets will not propagate back to FireHydrant.

Custom field mapping concepts

Field mappings can either be direct (basic) or based on a condition (logic). The available field mapping parameters are tied to the strategy selected.

Basic strategy

The basic strategy supports direct mapping between literal values or defined FireHydrant attributes (e.g. Incident Name, Current Priority) and Jira custom fields.

An example use case is: Populate the Jira custom field Incident Status with the FireHydrant attribute Current Milestone.

Logic strategy

The logic strategy supports conditions based on FireHydrant attributes. When a condition is met, the fields are mapped similarly to the direct mapping approach used for the basic strategy.

An example use case is: If the FireHydrant incident current severity is Sev 1, then populate the custom Jira field Severity with the literal value “Urgent”.

Custom field mapping instructions

Note: To configure FireHydrant's Jira custom field mapping requires a user with a FireHydrant owner role.

Prerequisites

• A FireHydrant owner role is required to access the Jira integration configuration settings.
• To access custom field mapping, you must first have the Jira project configured in FireHydrant using the multi-project process.

Creating custom field mappings

1. In the web UI select Integrations from the left-hand navigation bar.
2. From the Jira Cloud or Jira Server integration tile, click to Edit the configuration.
3. Under the Projects section, identify the project of interest.
4. Click Create field mapping.
5. Create each custom field mapping using the Strategy ( basic or logic ) and Type ( attribute or literal ) of interest.

For literal values, the value entered must be valid for the target field.

• For things like datetimes, this means that the value must be a valid json datetime
• For strings, it's a string.
• For options, the string value must match exactly a valid option.
• For arrays of strings they can specify comma separated values.
• Jira component type fields can be handled by passing in an array as a literal value. For example: Liquid templating is supported as long as the dynamically generated text data type matches the Jira destination field. See this supplemental docfor detailed instructions.

6. When you are finished adding mappings, click Create field mapping. In the following example, the configuration will map the custom Jira field, Epic Name, with the FireHydrant attribute, Incident Name.

Modifying custom field mappings

1. You can modify the mapping or add additional ones by selecting Update field mapping next to the project of interest.
2. From the Edit a Field Mapping screen, modify the existing mapping or add additional ones. When you are finished, click Update field mapping.

Deleting custom field mappings

1. Access the Edit a Field Mapping Screen by clicking on Update field mapping next to the project of interest.
2. If you wish to delete an individual field mapping, click Remove mapping below the mapping you wish to remove. To remove all field mappings for a project, under the Delete field mapping section select Delete permanently.