Owning Teams and Responding Teams for Services

FireHydrant provides you and your team a few options for leveraging teams for service ownership and responsibility in the service catalog. These team assignments help ensure fidelity of the service catalog while helping your teams resolve incidents quickly.

Owning Teams

With the use of an Owning Team , you can now limit access to editing or deleting services to specific teams and their members. This is so you can have confidence in your service catalog definitions remaining protected.

Adding an Owning Team to Service

Make sure you have FireHydrant Teams created and that your user is a member of that team. To learn more visit our support documentation on Teams here.

To add an Owning Team , start by visiting the Service catalog section in the left nav. From here, select a service or create a new service. Within the details section of the service, you'll be able to select a single FireHydrant team from the Owning Team dropdown. Once a team is selected, save your Service.

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Service editing permissions with Owning Team

If you are a member of the Owning Team, saved on this service, you will be able to continue editing or delete. Any users with the role Member that are not a part of the assigned Owning Team will not be able to edit or delete the service.

If no Owning Team is defined on a service, any FireHydrant user role will be able to edit or delete.

All users with the role Owner will have global permissions to edit any service, even with an Owning Team assigned.

Note: If the Owning Team is deleted on a service, only a FireHydrant Owner role will be able to edit or delete the service.

Responding Teams

With the use of Responding Teams , each team that is responsible for responding to service-related incidents can be easily pulled into new incidents, including paging the on-call engineer from your alerting provider and pulling the team into the appropriate Slack channel.

Adding Responding Teams to Service

Make sure you have FireHydrant Teams created and that your user is a member of that team. To learn more visit our support documentation on Teams here.

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To add a Responding Team , start by visiting the Service Catalog section in the left nav. From here, select a service or create a new service. Within the details section of the service, you'll be able to select multiple FireHydrant teams from the Responding Teams field.

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To automatically assign responding teams to incidents where this service is affected, select the “Auto add Responding Teams” toggle below the Responding Teams dropdown. When this is checked:

FireHydrant will lookup the on-call schedule for the service's team in the alerting provider and assign the on-call engineer to the incident.
Users who have their Slack account connected will be automatically added to service-related incident channels.