Owning Teams and Responding Teams for Services

FireHydrant provides a few options for leveraging teams for service ownership and responsibility in the catalog. These team assignments help ensure accuracy and completeness of the Catalog to help your teams resolve incidents quickly.

Owning Teams

Setting an Owning Team limits access to editing or deleting a functionality or service to that team and its members only, but with some exceptions:

  • Owners will always be able to edit a Catalog entry regardless of Owning Team and team membership.
  • Viewers and Collaborators will never be able to edit a Catalog entry regardless of Owning Team and team membership.
  • Only Members will be restricted according to whether they are in a Catalog entry's Owning Team or not.

Responding Teams

The Responding Teams are teams who respond to any incidents involving said functionalities or services. This allows you to not only understand which teams to call, but also automatically pull them into the incident if the Auto-add responding team setting is checked.

Auto-add responding team setting for a catalog item
Auto-add responding team setting for a catalog item

Setting Teams on a Catalog Entry

Make sure you have FireHydrant Teams created. To learn more, read about configuring your teams here.

To add an Owning Team or Responding Teams:

  1. Click on Catalog in the navigation and then navigate to Services or Functionalities.
  2. From here, select the Catalog entry you would like to edit, and on this screen, click Edit Service or **Edit Function
  3. Scroll down to the Teams section of the entry and select an owning team and/or responding team(s).
Catalog entry teams settings
Catalog entry teams settings
  1. When you're done configuring, you can scroll to the top or bottom and click Save edits.

Note: If you set an Owning Team on an entry and you are not on that team or an Owner in the organization, then after clicking Save edits, you will no longer be able to edit that entry.

Next Steps

Now that you've read about Owning and Responding Teams on Services:

Last updated on 12/6/2023