Inviting your team
FireHydrant works best when your entire incident response team has access to create, update, and manage incidents together. Inviting your team is simple and can be done via the UI. All new users will have a Member. For a primer on FireHydrant's access roles, visit Role-Based Access Controls.
At FireHydrant, we believe that reliability is a company-wide metric. To that end, almost everyone, if not everyone, at your company would find value in FireHydrant.
Our access roles reflect this belief:
- Viewers are intended for users who need to see incidents and incident activity, but don't need to interact or take part. Some examples may include leadership or executive team members and customer-facing team members.
- Collaborators are lightweight responders who participate in incidents in a light capacity but don't need to configure any settings. Examples may include customer support team members or others who may fulfill external communications roles on incidents, but are otherwise not active in remediation.
- Members are full team members who are both responders as well as configurers of the tool. This often includes engineering teams and other incident response teams.
- Owners have full permissions to everything in the platform and are reserved for IT/engineering super admins.
If adding your entire company is too large of a hurdle at the outset, we recommend starting with your engineering, SRE teams, or anyone else who participates in on-call rotations and/or responds to any incidents in any capacity.
- Go to Settings > Users.
- Click on the "+ Invite user" button. This takes you to a different page where you can enter the email address of whoever you want to invite to the FireHydrant organization.
- Provide the user's email address and click Send invite.
- After you invite a user, they'll receive an email prompting them to accept the invite and set up their account.
Note: Make sure your team members accept your email invitation and don't self-sign up on the website. FireHydrant enforces unique email addresses system-wide, so if someone accidentally registers and creates a new account on their own, they will need to reach out to Support to disable the duplicate account/email before they can accept your invitation.
Once teams have accepted their invitations, you can go ahead and continue expanding your usage of FireHydrant:
- Configure your teams and organize people according to their responsibilities and areas of ownership.
- Automatically assign teams to incidents via Runbook automation. Maybe there's a team that is always the first line of defense, or maybe certain teams only get involved in incidents of a certain severity.
- Set up some services in the Catalog and set the responding teams so that whenever an incident occurs, users always know which team(s) need to be involved for which services.