Thoughts

2022-05-25

By taking some first steps away from being the hero, we can help our companies shift toward better incident management and improve things for our customers, for our teammates, and for ourselves.

2022-05-18

The industry and markets are volatile right now. More than ever, you should be focused on shipping great products, retaining engineers, and building trust with customers. The right incident management strategy can help you make strides in all three.

2022-05-10

How to create effective SLOs and connect them with SLAs and SLIs.

2021-11-11

A code freeze is intentionally halting changes to your codebase and environments in an effort to reduce the risk of an outage.On the surface, pausing on deployments feels like a logical solution to preventing incidents. Unfortunately, this isn't the case.

2021-09-30

Reliability is not a metric that engineering alone controls, everyone in the business has a substantial stake in the reliability your customers feel.

2021-08-10

We envision a world where all software is reliable, and we’re on a mission to help every company that builds or operates software get closer to 100% reliability. Today, we’re thrilled to announce that we’ve raised $23 million to help us further our goal.

2021-07-15

Lessons learned from the front line that you actually immediately use in your incident management process.

2021-06-10

We're over MTTR(esolution), but have you thought about MTTR(etro)?

2021-03-09

Alert fatigue can not only cost not only cause more errors and financially impact your business but can also be detrimental to your health. This post goes over how alert fatigue manifests and some ideas on how to combat it,

2021-02-10

Why are we using the term 'postmortem' when no one died? In any other job, conducting a postmortem means someone perished, so we need to switch to another phrase to lessen the gruesomeness of software incidents. I wanted to provide some ideas that your organization could possibly run with as a replacement to “Postmortem.”

2021-01-19

We all know it: You expect your software tools to work every time, all the time. Let's do better this year - there’s no better time than now to dedicate effort to fireproofing your software.

2020-09-21

Going API first will save you headaches in the long run. This post shares why choosing to go API first from Day 1 will be a game-changer for your business, and the decisions we made at FireHydrant to do this.

2020-06-24

We like to have fun when we build our product - read about how Rebecca Black's "Friday" snuck its way into our codebase.

2019-11-12

How to get past the nonsense and look at problems differently.

2019-10-09

Why distributing your on-call workload is critical.

2019-09-22

A story about open source.