Thoughts

FireHydrant's POV and thoughts

New reports stress the importance of strategic incident management practice

2022-10-06

FireHydrant was recently featured in two industry reports, proving that strategic investments in incident management pay off for companies of all sizes.

There's a better way: how an incident management tool helps you conquer response challenges

2022-10-03

Struggling with incident management? You're not alone. Adopting an incident management tool can help businesses simplify and conquer incident response challenges to increase efficiency and customer satisfaction while decreasing burnout.

3 mistakes I’ve made at the beginning of an incident (and how not to make them)

2022-06-29

Let’s look at three mistakes I’ve made during those stressful moments during the beginning of an incident — and discuss how you can avoid making them.

Words matter: incident management versus incident response

2022-06-24

The first step in understanding how to shift from incident response to incident management is to define what those terms mean.

What leading Outward Bound expeditions taught me about incident management

2022-06-21

There are a number of lessons I learned guiding weeks-long backcountry leadership courses for teens that I carried with me into my roles in incident management. In this blog post, I’ll share three that stand out.

3 ways to improve your incident management posture today

2022-06-09

You can see big gains from small investments when it comes to incident management, and the fundamentals can be put in place without purchasing tools or hiring new staff. Here are three steps you can take to better incident management today.

We can’t all be Shaq: why it’s time for the SRE hero to pass the ball and how to get there

2022-05-25

By taking some first steps away from being the hero, we can help our companies shift toward better incident management and improve things for our customers, for our teammates, and for ourselves.

The not-so-obvious positive outcomes of great incident management

2022-05-18

The industry and markets are volatile right now. More than ever, you should be focused on shipping great products, retaining engineers, and building trust with customers. The right incident management strategy can help you make strides in all three.

Understanding Service Level Objectives

2022-05-10

How to create effective SLOs and connect them with SLAs and SLIs.

Avoid frostbite: Stop doing code freezes

2021-11-11

A code freeze is intentionally halting changes to your codebase and environments in an effort to reduce the risk of an outage.On the surface, pausing on deployments feels like a logical solution to preventing incidents. Unfortunately, this isn't the case.

Reliability is not an engineering metric

2021-09-30

Reliability is not a metric that engineering alone controls, everyone in the business has a substantial stake in the reliability your customers feel.

We’ve raised a $23M Series B to help us get to a world where all software is reliable

2021-08-10

We envision a world where all software is reliable, and we’re on a mission to help every company that builds or operates software get closer to 100% reliability. Today, we’re thrilled to announce that we’ve raised $23 million to help us further our goal.

Pragmatic Incident Response: 3 Lessons Learned from Failures

2021-07-15

Lessons learned from the front line that you actually immediately use in your incident management process.

The MTTR that matters

2021-06-10

We're over MTTR(esolution), but have you thought about MTTR(etro)?

Alert Fatigue and Your Health

2021-03-09

Alert fatigue can not only cost not only cause more errors and financially impact your business but can also be detrimental to your health. This post goes over how alert fatigue manifests and some ideas on how to combat it,

It's Time We Throw Out the Usage of 'Postmortem'

2021-02-10

In any other job, conducting a postmortem means someone perished. Let's switch to a phrase that lessens the gruesomeness of software incidents. I wanted to provide some ideas that your organization could possibly run with as a replacement to “Postmortem.”

2021 is the Year of Reliability

2021-01-19

We all know it: You expect your software tools to work every time, all the time. Let's do better this year - there’s no better time than now to dedicate effort to fireproofing your software.

Build Your API First

2020-09-21

Going API first will save you headaches in the long run. This post shares why choosing to go API first from Day 1 will be a game-changer for your business, and the decisions we made at FireHydrant to do this.

The Culture of the Codebase

2020-06-24

We like to have fun when we build our product - read about how Rebecca Black's "Friday" snuck its way into our codebase.

Avoid Institutionalized Incident Nonsense

2019-11-12

How to get past the nonsense and look at problems differently.

A Single Person On-Call “Rotation” is a Critical Vulnerability

2019-10-09

Why distributing your on-call workload is critical.