The latest and greatest updates to FireHydrant
Identify and manage impacted customers with our new Zendesk integration
FireHydrant's new Zendesk integration allows users to link Zendesk tickets with FireHydrant incidents to quickly assess customer impact, determine incident severity and. priority, and optimize stakeholder communications.
See the big picture with the Service Dependency Graph
Say hello to the Service Dependency Graph – a visual representation of the upstream and downstream impacts of an incident or change to your infrastructure.
We’ve made it even easier to manage your FireHydrant configuration with Terraform
Use the FireHydrant Terraform provider to configure Runbooks, task lists, service dependencies, incident roles, and more.
Our fully-redesigned incident response experience delivers a more intuitive workflow
The incident response experience on FireHydrant has been fully redesigned for more intuitive workflows. Anyone on your team can easily onboard into an incident and navigate the response process — and you can enforce best practices along the way.
June releases: discover a faster and more intuitive FireHydrant
FireHydrant’s June releases deliver a more intuitive Slack app, increased Runbook automation and conditional logic, smarter retros, and more.
Get more from your Jira integration with custom field support
FireHydrant now supports incident data field mapping to Jira custom fields, including the most common epic ticket type and customer-defined fields.
Collaboratively author retrospectives with our new Google Docs integration
Use our new Google Docs integration to export incident data and work collaboratively on retrospectives, all while maintaining traceability back to your FireHydrant incident.
Service dependencies help you instantly discover all services impacted by an incident
Use service dependencies to define key relationships within your service catalog and unlock more time to respond to incidents.
Product update: ensure consistent data across all your retros with two new features
FireHydrant gives you a framework to run retrospectives. Now we're creating a better way to learn and analyze from retrospectives by guaranteeing consistent data and volume from your team.
Improved routing for Jira Cloud and Jira Server tickets with multi-project support
You can now route your incident tickets and follow-up work to remediation teams' Jira projects directly from FireHydrant, saving you valuable time and clean-up work
It's not ready for production until it has an Operational Readiness Checklist
Operational Readiness Checklist adds a layer of accountability and resilience to improve your service catalog best practices. Learn more to help improve your service adoption and incident response.
FireHydrant expands Reliability Platform with Service Catalog
Today, we are happy to announce the launch of Service Catalog to help you better manage, query, and learn about the services that exist in your infrastructure.
FireHydrant May 2021 Product Updates: The summer of integrations
In May we released integrations with Checkly and Google Meet.
New Integration: Create Google Meet Incident Bridges Automatically
Learn more about our integration with Google Meet
New Integration: Declare FireHydrant Incidents from Checkly Alerts
Learn more about our integration with Checkly, an API and E2E monitoring platform
FireHydrant April 2021 Product Updates: Incident Tags & Customizable Slack Incident Modals
Learn more about how incident tags can help you store more metadata and about our new customizable Slack incident modal.
Product Updates: Creating a New Runbook Just Got Easier with Templates
We've made some exciting updates to the platform that makes creating Runbooks easier for new users, we spoke at Hashitalks and Developer Week, plus completely updated our website!
Announcing Updated Analytics Filters to Dive Even Deeper into your Historic Incident Data
We've released more powerful analytics filtering so that you can drill down into your data even further. Here are some ideas on how to best get a handle on what's available.
Product Updates: Integrations with Opsgenie and VictorOps, and more!
We've had a lot of product updates this month. Check out our integrations with Opsgenie and VictorOps, new templates for incident types, and many other small improvements
Product Updates: Conditions in FireHydrant Runbooks, CSV Exports, and much more
A lot can happen in a month: we also released conditions in FireHydrant Runbooks, premiered a fun video at Chaos Conf, filmed Throughput Thursdays on Twitch, and hosted a webinar, but wait, there’s more!
How to: Email Incident Stakeholders with conditions in FireHydrant
Our release of conditions in FireHydrant Runbooks has made it easier for teams who rely on email to communicate with key stakeholders or a distribution list.
New Release: Incident Automation Just Got Even Better with Conditions in FireHydrant Runbooks
We’ve made your favorite FireHydrant feature, FireHydrant Runbooks, even more powerful with conditions - a way to build custom logic into your runbook automation.
September Product Updates: Analytics, Damage Report, Archiving, and more!
This September, check out our new and improved analytics experience, new Slack app home, and many more updates.
August Product Updates: Zoom, Slack, Runbook updates, & more
This past month, we’ve been committed to simplifying the platform while making some of our most critical workflows more powerful than ever. Here you’ll find some highlights over the last month.
New Integration: Create Zoom Incident Bridges Automatically
Incident response doesn’t only happen in Slack, so today we’re happy to announce our integration with Zoom to create incident bridges automatically. Now a Zoom meeting can be added with fully customizable titles and agendas based on your incident details.
July Product Updates: Status Pages, Incident Redesign, and more
Fire hydrants usually have a firehose hooked up, and do we have a firehose of updates this July. We’ve been focused on making FireHydrant simpler to use and more deeply integrated with existing workflows to make managing your complex systems easier.
Announcing Status Pages
Communication is one of the hardest things to do well while responding to incidents. At FireHydrant, we’ve focused on helping people communicate well within their teams when responding to incidents, and also after the fact during post-incident reviews. Here's our latest product release - Status Pages
Announcing Flare: Make Opening Incidents Stress Free
We’re launching a new feature today that allows anyone in your organization to kick off your incident response process with an appropriate severity level attached from Slack.
Severity Matrix Updates
We’re on a mission to make responding to incidents a bit less chaotic. One of the best features we offer (we’re definitely not biased, no way) is a simple way to define how a severity gets determined when you open an incident. We call it the severity matrix, and today it has a new look.
New Feature: Incident Status Pages
Today we're happy to release our incident status page feature! If you operate within an organization that has stakeholders that need the gist of what's going on, how to respond to customers, and give a general feeling of "we're on it," this feature was built for you.
Announcing FireHydrant, a Tool to Manage Incidents
Today we're publicly launching FireHydrant, a tool to manage incidents. Read more about our journey.