Product releases

The latest and greatest updates to FireHydrant

Identify and manage impacted customers with our new Zendesk integration


FireHydrant's new Zendesk integration allows users to link Zendesk tickets with FireHydrant incidents to quickly assess customer impact, determine incident severity and. priority, and optimize stakeholder communications.

See the big picture with the Service Dependency Graph


Say hello to the Service Dependency Graph – a visual representation of the upstream and downstream impacts of an incident or change to your infrastructure.

Automate user provisioning with SCIM


Using FireHydrant's newest SCIM 2.0 protocol you can now easily add and delete users with set role permissions and update groups.

We’ve made it even easier to manage your FireHydrant configuration with Terraform


Use the FireHydrant Terraform provider to configure Runbooks, task lists, service dependencies, incident roles, and more.

Our fully-redesigned incident response experience delivers a more intuitive workflow


The incident response experience on FireHydrant has been fully redesigned for more intuitive workflows. Anyone on your team can easily onboard into an incident and navigate the response process — and you can enforce best practices along the way.

June releases: discover a faster and more intuitive FireHydrant


FireHydrant’s June releases deliver a more intuitive Slack app, increased Runbook automation and conditional logic, smarter retros, and more.

Announcing our new Webex Meetings integration


FireHydrant has expanded its integrations portfolio to include Cisco's Webex Meetings video collaboration platform. Now users can automate Webex bridge creation directly from FireHydrant.

Get more from your Jira integration with custom field support


FireHydrant now supports incident data field mapping to Jira custom fields, including the most common epic ticket type and customer-defined fields.

Collaboratively author retrospectives with our new Google Docs integration


Use our new Google Docs integration to export incident data and work collaboratively on retrospectives, all while maintaining traceability back to your FireHydrant incident.

Service dependencies help you instantly discover all services impacted by an incident


Use service dependencies to define key relationships within your service catalog and unlock more time to respond to incidents.

Product update: ensure consistent data across all your retros with two new features


FireHydrant gives you a framework to run retrospectives. Now we're creating a better way to learn and analyze from retrospectives by guaranteeing consistent data and volume from your team.

FireHydrant is now free for small teams


We envision a world where all software is reliable, and today we’re making that vision more of a reality for small teams. Today, FireHydrant is pleased to announce our new Free Tier for small teams!

Better task management in Slack…check!


We are introducing a better experience in Slack to view and manage all your tasks during an incident.

An easier way to create runbooks


The experience of creating runbooks has been redesigned to make it easier for you to see the most important information. Our updates also introduce the ability to clone a runbook by selecting “Copy” on a saved runbook.

Improved routing for Jira Cloud and Jira Server tickets with multi-project support


You can now route your incident tickets and follow-up work to remediation teams' Jira projects directly from FireHydrant, saving you valuable time and clean-up work

It's not ready for production until it has an Operational Readiness Checklist


Operational Readiness Checklist adds a layer of accountability and resilience to improve your service catalog best practices. Learn more to help improve your service adoption and incident response.

Announcing our newest integration: Confluence


Starting today, incident and retrospective data that lives inside FireHydrant is now easier than ever to export to your Confluence account.

Shhh... we have Private Incidents


FireHydrant is now offering private incidents. This will allow engineering teams to collaborate with their security and compliance counterparts on a shared platform.

Now Available: Private Slack Channels


Now available, FireHydrant users can spin up a private Slack channel to manage incidents

FireHydrant expands Reliability Platform with Service Catalog


Today, we are happy to announce the launch of Service Catalog to help you better manage, query, and learn about the services that exist in your infrastructure.  

Now available: FireHydrant plugin for Backstage


Learn more about our new plugin with Backstage

Year-to-Date Product Updates


Learn about what's new and improved with FireHydrant, and what you can leverage for your team.

FireHydrant May 2021 Product Updates: The summer of integrations


In May we released integrations with Checkly and Google Meet.

New Integration: Create Google Meet Incident Bridges Automatically


Learn more about our integration with Google Meet

New Integration: Declare FireHydrant Incidents from Checkly Alerts 


Learn more about our integration with Checkly, an API and E2E monitoring platform

FireHydrant April 2021 Product Updates: Incident Tags & Customizable Slack Incident Modals


Learn more about how incident tags can help you store more metadata and about our new customizable Slack incident modal.

Creating Custom Slack Commands


Building custom Slack commands is easy! You can run these commands directly from Slack to retrieve up-to-date information about your incident management process.

FireHydrant March 2021 Product Updates


Here are our latest product updates from March - now it's easier than ever to customize FireHydrant.

Product Updates: Creating a New Runbook Just Got Easier with Templates


We've made some exciting updates to the platform that makes creating Runbooks easier for new users, we spoke at Hashitalks and Developer Week, plus completely updated our website!

Announcing Updated Analytics Filters to Dive Even Deeper into your Historic Incident Data


We've released more powerful analytics filtering so that you can drill down into your data even further. Here are some ideas on how to best get a handle on what's available.

Product Updates: Integrations with Opsgenie and VictorOps, and more!


We've had a lot of product updates this month. Check out our integrations with Opsgenie and VictorOps, new templates for incident types, and many other small improvements

New Feature: Incident Types


Incidents are inevitable, and the reality is some of them are inevitably going to repeat themselves. Common incident types were slightly burdensome for our customers, so we're announcing an easy way to declare incidents using templates.

Product Updates: Conditions in FireHydrant Runbooks, CSV Exports, and much more


A lot can happen in a month: we also released conditions in FireHydrant Runbooks, premiered a fun video at Chaos Conf, filmed Throughput Thursdays on Twitch, and hosted a webinar, but wait, there’s more!

How to: Email Incident Stakeholders with conditions in FireHydrant


Our release of conditions in FireHydrant Runbooks has made it easier for teams who rely on email to communicate with key stakeholders or a distribution list.

New Release: Incident Automation Just Got Even Better with Conditions in FireHydrant Runbooks


We’ve made your favorite FireHydrant feature, FireHydrant Runbooks, even more powerful with conditions - a way to build custom logic into your runbook automation.

September Product Updates: Analytics, Damage Report, Archiving, and more!


This September, check out our new and improved analytics experience, new Slack app home, and many more updates.

August Product Updates: Zoom, Slack, Runbook updates, & more


This past month, we’ve been committed to simplifying the platform while making some of our most critical workflows more powerful than ever. Here you’ll find some highlights over the last month.

New Integration: Create Zoom Incident Bridges Automatically


Incident response doesn’t only happen in Slack, so today we’re happy to announce our integration with Zoom to create incident bridges automatically. Now a Zoom meeting can be added with fully customizable titles and agendas based on your incident details.

July Product Updates: Status Pages, Incident Redesign, and more


Fire hydrants usually have a firehose hooked up, and do we have a firehose of updates this July. We’ve been focused on making FireHydrant simpler to use and more deeply integrated with existing workflows to make managing your complex systems easier.

PagerDuty Integration Updates


It's easier than ever to turn PagerDuty alerts into FireHydrant incidents in one click.

Incident Page Updates


Here's a set of changes to the incident and retrospective pages to further simplify the incident command center.

Announcing Status Pages


Communication is one of the hardest things to do well while responding to incidents. At FireHydrant, we’ve focused on helping people communicate well within their teams when responding to incidents, and also after the fact during post-incident reviews. Here's our latest product release - Status Pages

Announcing Ticketing


Check out our latest release - an update to our ticket and task tracking features in FireHydrant.

Announcing Runbooks


Announcing our most powerful feature yet: FireHydrant Runbooks is a better way to automate your incidents.

Announcing our AWS CloudTrail Integration


Check out our latest integration with AWS CloudTrail.

Announcing our Integration


Announcing our latest integration with

Product Updates: July 2019


Our latest updates - let anyone open an incident in Slack, the launch of Severity Matrix, and a new integration with Jira.

Announcing Flare: Make Opening Incidents Stress Free


We’re launching a new feature today that allows anyone in your organization to kick off your incident response process with an appropriate severity level attached from Slack.

New Features: Webhooks + Saved Searches


Read more about our latest releases - we've launched webhooks and now you can keep your frequent searches for later.

Severity Matrix Updates


We’re on a mission to make responding to incidents a bit less chaotic. One of the best features we offer (we’re definitely not biased, no way) is a simple way to define how a severity gets determined when you open an incident. We call it the severity matrix, and today it has a new look.

New Releases: SSO, Post Mortem Generator


Our latest product releases: SSO, Post Mortem Generator. Today we're happy to announce our single sign-on support and updates to our postmortem functionality.

New Feature: Incident Status Pages


Today we're happy to release our incident status page feature! If you operate within an organization that has stakeholders that need the gist of what's going on, how to respond to customers, and give a general feeling of "we're on it," this feature was built for you.

Announcing FireHydrant, a Tool to Manage Incidents


Today we're publicly launching FireHydrant, a tool to manage incidents. Read more about our journey.