Product releases

The latest and greatest updates to FireHydrant

See the big picture with the Service Dependency Graph

2022-08-18

Say hello to the Service Dependency Graph – a visual representation of the upstream and downstream impacts of an incident or change to your infrastructure.

Automate user provisioning with SCIM

2022-08-16

Using FireHydrant's newest SCIM 2.0 protocol you can now easily add and delete users with set role permissions and update groups.

We’ve made it even easier to manage your FireHydrant configuration with Terraform

2022-08-08

Use the FireHydrant Terraform provider to configure Runbooks, task lists, service dependencies, incident roles, and more.

Our fully-redesigned incident response experience delivers a more intuitive workflow

2022-07-19

The incident response experience on FireHydrant has been fully redesigned for more intuitive workflows. Anyone on your team can easily onboard into an incident and navigate the response process — and you can enforce best practices along the way.

June releases: discover a faster and more intuitive FireHydrant

2022-06-27

FireHydrant’s June releases deliver a more intuitive Slack app, increased Runbook automation and conditional logic, smarter retros, and more.

Announcing our new Webex Meetings integration

2022-05-17

FireHydrant has expanded its integrations portfolio to include Cisco's Webex Meetings video collaboration platform. Now users can automate Webex bridge creation directly from FireHydrant.

Get more from your Jira integration with custom field support

2022-04-27

FireHydrant now supports incident data field mapping to Jira custom fields, including the most common epic ticket type and customer-defined fields.

Collaboratively author retrospectives with our new Google Docs integration

2022-04-26

Use our new Google Docs integration to export incident data and work collaboratively on retrospectives, all while maintaining traceability back to your FireHydrant incident.

Service dependencies help you instantly discover all services impacted by an incident

2022-04-26

Use service dependencies to define key relationships within your service catalog and unlock more time to respond to incidents.

Product update: ensure consistent data across all your retros with two new features

2022-04-12

FireHydrant gives you a framework to run retrospectives. Now we're creating a better way to learn and analyze from retrospectives by guaranteeing consistent data and volume from your team.

FireHydrant is now free for small teams

2022-03-14

We envision a world where all software is reliable, and today we’re making that vision more of a reality for small teams. Today, FireHydrant is pleased to announce our new Free Tier for small teams!

Better task management in Slack…check!

2022-03-08

We are introducing a better experience in Slack to view and manage all your tasks during an incident.

An easier way to create runbooks

2022-02-17

The experience of creating runbooks has been redesigned to make it easier for you to see the most important information. Our updates also introduce the ability to clone a runbook by selecting “Copy” on a saved runbook.

Improved routing for Jira Cloud and Jira Server tickets with multi-project support

2022-02-15

You can now route your incident tickets and follow-up work to remediation teams' Jira projects directly from FireHydrant, saving you valuable time and clean-up work

It's not ready for production until it has an Operational Readiness Checklist

2022-02-11

Operational Readiness Checklist adds a layer of accountability and resilience to improve your service catalog best practices. Learn more to help improve your service adoption and incident response.

Announcing our newest integration: Confluence

2022-01-26

Starting today, incident and retrospective data that lives inside FireHydrant is now easier than ever to export to your Confluence account.

Shhh... we have Private Incidents

2021-12-13

FireHydrant is now offering private incidents. This will allow engineering teams to collaborate with their security and compliance counterparts on a shared platform.

Now Available: Private Slack Channels

2021-10-26

Now available, FireHydrant users can spin up a private Slack channel to manage incidents

FireHydrant expands Reliability Platform with Service Catalog

2021-10-06

Today, we are happy to announce the launch of Service Catalog to help you better manage, query, and learn about the services that exist in your infrastructure.  

Now available: FireHydrant plugin for Backstage

2021-09-14

Learn more about our new plugin with Backstage

Year-to-Date Product Updates

2021-09-02

Learn about what's new and improved with FireHydrant, and what you can leverage for your team.

FireHydrant May 2021 Product Updates: The summer of integrations

2021-05-27

In May we released integrations with Checkly and Google Meet.

New Integration: Create Google Meet Incident Bridges Automatically

2021-05-21

Learn more about our integration with Google Meet

New Integration: Declare FireHydrant Incidents from Checkly Alerts 

2021-05-21

Learn more about our integration with Checkly, an API and E2E monitoring platform

FireHydrant April 2021 Product Updates: Incident Tags & Customizable Slack Incident Modals

2021-04-23

Learn more about how incident tags can help you store more metadata and about our new customizable Slack incident modal.

Creating Custom Slack Commands

2021-04-15

Building custom Slack commands is easy! You can run these commands directly from Slack to retrieve up-to-date information about your incident management process.

FireHydrant March 2021 Product Updates

2021-03-31

Here are our latest product updates from March - now it's easier than ever to customize FireHydrant.

Product Updates: Creating a New Runbook Just Got Easier with Templates

2021-02-26

We've made some exciting updates to the platform that makes creating Runbooks easier for new users, we spoke at Hashitalks and Developer Week, plus completely updated our website!

Announcing Updated Analytics Filters to Dive Even Deeper into your Historic Incident Data

2021-02-26

We've released more powerful analytics filtering so that you can drill down into your data even further. Here are some ideas on how to best get a handle on what's available.

Product Updates: Integrations with Opsgenie and VictorOps, and more!

2021-01-28

We've had a lot of product updates this month. Check out our integrations with Opsgenie and VictorOps, new templates for incident types, and many other small improvements

New Feature: Incident Types

2021-01-27

Incidents are inevitable, and the reality is some of them are inevitably going to repeat themselves. Common incident types were slightly burdensome for our customers, so we're announcing an easy way to declare incidents using templates.

Product Updates: Conditions in FireHydrant Runbooks, CSV Exports, and much more

2020-10-20

A lot can happen in a month: we also released conditions in FireHydrant Runbooks, premiered a fun video at Chaos Conf, filmed Throughput Thursdays on Twitch, and hosted a webinar, but wait, there’s more!

How to: Email Incident Stakeholders with conditions in FireHydrant

2020-10-01

Our release of conditions in FireHydrant Runbooks has made it easier for teams who rely on email to communicate with key stakeholders or a distribution list.

New Release: Incident Automation Just Got Even Better with Conditions in FireHydrant Runbooks

2020-10-01

We’ve made your favorite FireHydrant feature, FireHydrant Runbooks, even more powerful with conditions - a way to build custom logic into your runbook automation.

September Product Updates: Analytics, Damage Report, Archiving, and more!

2020-09-14

This September, check out our new and improved analytics experience, new Slack app home, and many more updates.

August Product Updates: Zoom, Slack, Runbook updates, & more

2020-08-04

This past month, we’ve been committed to simplifying the platform while making some of our most critical workflows more powerful than ever. Here you’ll find some highlights over the last month.

New Integration: Create Zoom Incident Bridges Automatically

2020-07-28

Incident response doesn’t only happen in Slack, so today we’re happy to announce our integration with Zoom to create incident bridges automatically. Now a Zoom meeting can be added with fully customizable titles and agendas based on your incident details.

July Product Updates: Status Pages, Incident Redesign, and more

2020-07-17

Fire hydrants usually have a firehose hooked up, and do we have a firehose of updates this July. We’ve been focused on making FireHydrant simpler to use and more deeply integrated with existing workflows to make managing your complex systems easier.

PagerDuty Integration Updates

2020-07-06

It's easier than ever to turn PagerDuty alerts into FireHydrant incidents in one click.

Incident Page Updates

2020-07-06

Here's a set of changes to the incident and retrospective pages to further simplify the incident command center.

Announcing Status Pages

2020-07-02

Communication is one of the hardest things to do well while responding to incidents. At FireHydrant, we’ve focused on helping people communicate well within their teams when responding to incidents, and also after the fact during post-incident reviews. Here's our latest product release - Status Pages

Announcing Ticketing

2020-03-17

Check out our latest release - an update to our ticket and task tracking features in FireHydrant.

Announcing Runbooks

2019-10-17

Announcing our most powerful feature yet: FireHydrant Runbooks is a better way to automate your incidents.

Announcing our AWS CloudTrail Integration

2019-09-16

Check out our latest integration with AWS CloudTrail.

Announcing our Statuspage.io Integration

2019-08-22

Announcing our latest integration with Statuspage.io.

Product Updates: July 2019

2019-07-12

Our latest updates - let anyone open an incident in Slack, the launch of Severity Matrix, and a new integration with Jira.

Announcing Flare: Make Opening Incidents Stress Free

2019-06-28

We’re launching a new feature today that allows anyone in your organization to kick off your incident response process with an appropriate severity level attached from Slack.

New Features: Webhooks + Saved Searches

2019-06-03

Read more about our latest releases - we've launched webhooks and now you can keep your frequent searches for later.

Severity Matrix Updates

2019-05-28

We’re on a mission to make responding to incidents a bit less chaotic. One of the best features we offer (we’re definitely not biased, no way) is a simple way to define how a severity gets determined when you open an incident. We call it the severity matrix, and today it has a new look.

New Releases: SSO, Post Mortem Generator

2019-05-01

Our latest product releases: SSO, Post Mortem Generator. Today we're happy to announce our single sign-on support and updates to our postmortem functionality.

New Feature: Incident Status Pages

2019-04-11

Today we're happy to release our incident status page feature! If you operate within an organization that has stakeholders that need the gist of what's going on, how to respond to customers, and give a general feeling of "we're on it," this feature was built for you.

Announcing FireHydrant, a Tool to Manage Incidents

2019-04-02

Today we're publicly launching FireHydrant, a tool to manage incidents. Read more about our journey.