How To

Quick tips and tricks from the FireHydrant team

Integrations on Rails: How we build and deploy integrations at FireHydrant


This post explores how we built FireHydrant in a way that allows us to rapidly build and deploy integrations to help our product fit into responders’ workflows and not vice versa.

Getting started with severity levels


Incidents can take many forms. How you respond to the incident will vary based on the impact of the incident. And that’s where severity comes into play.

3 mistakes I’ve made at the beginning of an incident (and how not to make them)


Let’s look at three mistakes I’ve made during those stressful moments during the beginning of an incident — and discuss how you can avoid making them.

3 ways to improve your incident management posture today


You can see big gains from small investments when it comes to incident management, and the fundamentals can be put in place without purchasing tools or hiring new staff. Here are three steps you can take to better incident management today.

We can’t all be Shaq: why it’s time for the SRE hero to pass the ball and how to get there


By taking some first steps away from being the hero, we can help our companies shift toward better incident management and improve things for our customers, for our teammates, and for ourselves.

Understanding Service Level Objectives


How to create effective SLOs and connect them with SLAs and SLIs.

Best practices for building an incident management plan and process


A thoughtful incident management plan can help you avoid future security incidents and cut down your incident response time drastically.

Incident severity and priority 101


In this post we'll explain the differences between Incident severity and Incident priority as well as detail out practical levels and summaries for both.

How Service Catalog Increases Productivity


Productivity revolves around quality. A Service Catalog helps promote this quality. So as your company strives to move faster, make sure quality moves with you.

Getting Started with Site Reliability Engineering


This is a quick primer to get started in Site Reliability Engineering if you're interested in becoming a Site Reliability Engineer (SRE).

Four things to consider when evaluating incident management platforms


Four things to consider when evaluating incident management platforms--from whether you have the culture and process to support a potential tool, to understanding your pain points, to knowing which key stakeholders to involve.

Testing Shell Commands with the Crystal CLI


Using the Crystal programming language, you can share developer tools quickly and easily. FireHydrant's Backend Engineer extraordinaire, Jon Anderson, walks us through the steps of testing shell commands with the CLI.

The Final Episode - Episode 10 of Throughput Thursdays


We made it to our final episode! Thank you to everyone that tuned in and watched Bobby get a Terraform provider up and running. We hope you enjoyed watching me through the good, bad, and ugly these past 20 or so hours.

Configuring a Runbook - Episode 9 of Throughput Thursdays


In episode 9 of Throughput Thursdays, we work to configure a Runbook and get it to work! Watch part 1 of our two-part finale below to see what happens.

Breaking down the interface - Episode 8 of Throughput Thursdays


In episode 8 of Throughput Thursdays, we break down all the logically grouped pieces into their own interfaces and create an interface on our client that can return.

More New Terraform Resources - Episode 7 of Throughput Thursdays


In episode 7, we create resources for managing teams and severities through the Terraform provider, which means we now can now manage more of users’ FireHydrant configurations with code.

Creating a Data Source - Episode 6 of Throughput Thursdays


In Episode 6, we update our Terraform resource for FireHydrant functionalities and create a data source for FireHydrant services. This allows us to pull services from a list and link them to functionalities. Linking resources like this lets us do a lot of cool things with Terraform.

Moving from Redux Thunk to Redux-Saga: A walk-through


At FireHydrant, we recently began to replace our usage of thunks with Sagas to handle our data fetching. Read how we moved from Redux Thunk to Redux-Saga.

Incident Ready: How to Chaos Engineer Your Incident Response Process


We’re pretty sure using a real incident to test a new response process is not the best idea. So, how do you test your process ahead of time? Learn how to use chaos engineering principles to stress test your incident management process.

Testing Our Terraform Resources - Episode 5 of Throughput Thursdays


In this episode of Throughput Thursdays, we test our Terraform resources. If you missed it, you can watch it here.

How to: Automatically Archive Incident Slack Channels using conditions in FireHydrant Runbooks


FireHydrant’s Slack integration is a great way to speed up your incident response, especially if FireHydrant Runbooks is automatically creating channels in your Slack workspace for each incident.

Adding Two Terraform Resources - Episode 4 of Throughput Thursdays


In episode 4, we were able to achieve creating two full-blown Terraform resources for FireHydrant environments and functionalities. While simple resources, they unlock a lot of power that did not exist previously for teams that want to document their infrastructure using Terraform.

How to: Email Incident Stakeholders with conditions in FireHydrant


Our release of conditions in FireHydrant Runbooks has made it easier for teams who rely on email to communicate with key stakeholders or a distribution list.

Are You Going to Chaos Conf?


Things are gearing up in our preparations for Chaos Conf by Gremlin. We're sponsoring the conference -- will we see you there?

Fixing Some Code Sins - Episode 3 of Throughput Thursdays


In episode 3, we built a flexible API client for our Terraform provider that implements a really simple interface. We also wrote some simple but effective tests and replaced the original cruft in the provider code with our new API client.

Live from Cape Cod - Episode 2 of Throughput Thursdays


In Episode 2, Bobby is live in Cape Cod, sitting on a dock about 4 inches from the edge of a lake. Last week we built a skeleton of a Terraform provider. Now we’ll get the provider to create and delete resources, like services in FireHydrant.

7 Ways to Get Acquainted With a New Codebase


Tori Crawford, one of our engineers, walks through some ways that you can get immersed in unfamiliar code. She gathered input and insights from the rest of the FireHydrant team to create this quick playbook on best practices that will make tackling any new codebase easier.

We’re Building a Terraform Provider! - Episode 1 of Throughput Thursdays


In Episode 1, we started out the Terraform provider with a simple data resource against the FireHydrant API. We were able to successfully retrieve information about a single service and display its name in our terminal!

How FireHydrant's CI/CD Infrastructure Fixes Bugs Faster


Almost everyone knows that working with third-party APIs can be challenging. Sometimes the errors happen unexpectedly. Sometimes the error information that you receive is inaccurate. While most people feel these pains acutely, I’d like to share how we answer these challenges at FireHydrant and how it’s helped us avoid headaches and stress.

Sticking to Your SLAs with FireHydrant Runbooks


Due to the complexity of systems, it’s no longer a matter of “if” our systems will fail but “when”. To manage expectations for when our systems do fail, we can look no further than our Service Level Agreement.

The Old Fashioned


Bobby shares his new hobby: making craft cocktails. In this post we’re going to make a classic: The Old Fashioned.

Advice for On-Call Teams During COVID-19


We sit down with experts to get their insights on handling on-call teams during COVID-19. They all have different viewpoints, but some themes emerge, like managing alerts, having empathy, and practicing self-care.

Grow your Blame-Free Culture with These Postmortem Best Practices


Here are 3 postmortem practices that embrace a blame-free culture.

Make the Most from FireHydrant's Service Catalogs with These 4 Tips


How to make the most of FireHydrant's Service Catalog.

3 Ways to Help CS and Engineering Work Better Together


3 practical ways for CS and Engineering teams to work better together.

Dynamic Kubernetes Informers


How we updated our Kubernetes integration at FireHydrant.

So You Want To Give A Tech Talk?


So you’ve signed up to give a tech talk, awesome! You’re a subject matter expert in something and want to share your knowledge, that’s what helps make a community awesome. You’re going to be speaking in front of a room of people that you don’t know in a place you’ve likely never been, talking about something you confidently know. Sounds easy, right?

Instrumenting Ruby on Rails with Prometheus


If you’re running a production application, you need metrics. In the Rails community, this is commonly achieved with NewRelic and Skylight; but we achieve visibility using Prometheus and Grafana. Check out this guide on how to use Rails with Prometheus.

Using React Select with Redux Form


At FireHydrant we use Redux Form for all of our forms. It is extremely easy to build complex form logic with all sorts of added bonuses that make using it in our React/Redux front end a no brainer. Learn how FireHydrant uses Redux Form.